Technical Service Dispatch
About The Position
The Technical Specialist – Service Dispatch will play a critical role in supporting service center operations by coordinating schedules between engineers and customers alongside the Service Center Manager. This position ensures efficient customer support for FANUC products within the service center region. Through effective influence and cross-functional coordination of resource management, the Technical Specialist will support the alignment of service center activities with company-wide goals and objectives while fostering a collaborative and customer-focused team environment. This role can serve as a pathway into field service management or other support roles.
Requirements
- Associate degree in engineering, technical discipline or related, Electrical Technician Diploma, or equivalent relevant experience.
- Experience using computerized business systems, PC based, including MS-Office, etc.
- Knowledge of company policies/procedures
- FANUC product knowledge
Responsibilities
- Coordinate with Supervisor/Manager to schedule resources and materials to perform Field Service work
- Communicate with customers to determine scope of work details and site schedules
- Ability to research parts and technical documents for supporting engineers
- Coordinate responsibilities, activities and schedules with Manager and/or Supervisors of Field Service to ensure complete customer satisfaction, proper billing, and retrieval of POs from customers
- Correspond with customers to ensure service expectations are met
- Help to ensure the company/customer service activities are properly documented and tracked through entering and tracking service tickets (Oracle - Service Request) and familiarity with CRM/call center platform (Five9).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
