Technical Service Advisor

VP Supply Corp•Rochester, NY

4d•$80,000 - $90,000•Hybrid

About The Position

VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial, and electrical supplies that has been serving contractors across the Northeast for over 60 years. With 20 locations and more than 400 employees, we're committed to delivering exceptional products, technical expertise, and customer service that help our customers succeed. We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY. In this role, you'll serve as a trusted technical resource for both our customers and internal teams. You'll provide product expertise, troubleshoot challenging HVAC issues, support warranty claims, deliver technical training, and work directly with contractors to ensure successful installations and long-term customer satisfaction. If you enjoy solving problems, sharing your technical knowledge, and helping others succeed, this is an excellent opportunity to make a meaningful impact while continuing to grow your career.

Requirements

3–5 years of HVAC industry experience preferred
Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications
Experience with ductless and/or VRF systems, including controls, is strongly preferred
Excellent customer service and communication skills
Strong problem-solving and troubleshooting abilities
Highly organized with strong attention to detail
Comfortable using Microsoft Office (Outlook, Word, Excel) and other computer applications
High school diploma or equivalent required
Ability to travel occasionally, including overnight travel for training or customer site visits
Ability to climb ladders and work comfortably at heights when necessary

Responsibilities

Provide technical support to contractors, technicians, and internal team members by phone, email, and in person
Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation
Conduct technical training on HVAC products and systems
Perform job site visits, when needed, to help diagnose and resolve complex technical issues
Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers
Help resolve warranty disputes between manufacturers and customers
Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications
Partner with sales, service, warranty, and product management teams to support customer success
Attend manufacturer training programs and stay current on new products and technologies