Technical Security Product Delivery Manager-Smart Access

JPMorgan Chase & Co.•Columbus, OH

25d•Onsite

About The Position

As the Smart Access Product Manager (APAC & Global Features) within Global Security’s Technical Security team, you manage the end-to-end lifecycle of the Smart Access platform.

Requirements

Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a technology-related field.
5+ years of experience in product management, technical security, or access control systems, within a large enterprise environment.
Exceptional written and verbal communication skills, with professional presentation abilities.
Proven ability to build and maintain effective working relationships with team members, stakeholders, and vendors.
Demonstrated aptitude to multi-task, learn new technologies, and operate autonomously in high-pressure environments.
Sound decision-making, critical thinking, and intellectual curiosity to pursue innovative solutions.
Experience implementing physical, technical, and administrative controls.
Knowledge of physical security technology systems (Access Control, CCTV, Intrusion Detection), IT networking, and infrastructure design.
Basic knowledge of SQL, SQL scripting, or related coding formats.
Experience with agile development methodologies and AI-driven product management tools.
Familiarity with APAC regulatory environments, localization, and data privacy requirements.

Nice To Haves

Experience managing or supporting Smart Access, OnGuard, Morpho Manager, or similar access control platforms.
Experience overseeing contingent workers or external project teams.
Exposure to mobile access, biometrics, or cloud-based security solutions.
Experience in a highly regulated environment or large, matrixed organization.

Responsibilities

Collaborate with Global Security, Global Real Estate, and technical teams within Global Technology to design, develop, maintain, and implement integrated security solutions.
Manage multi-million dollar projects, including planning, funding, execution, and closure. Track key milestones and deliverables, and prepare executive presentations for senior leadership.
Oversee the configuration, maintenance, and administration of access control platforms and supporting hardware. Guide updates to job aides, operating procedures, and technical documentation.
Provide data driven analytics and reporting to senior leaders within the Technical Security Department.
Partner with Product Owners, senior management, and cross-functional teams to define and execute the vision, strategy, and roadmap for Smart Access, ensuring alignment with business and security needs.
Lead the planning, development, and delivery of new features and regional customizations, leveraging agile methodologies and the firm’s AI product management and requirement generation tools.
Build and maintain effective relationships with integration partners, regional teams, and vendors to support seamless operations and continuous improvement.
Organize and present product initiatives, progress, and outcomes to management and the workforce, ensuring transparency and alignment.
Oversee and coordinate the work of contingent workers assigned to Smart Access projects, ensuring quality and consistency in deliverables.
Support compliance, audit, and evidence collection activities as required.
Stay informed on industry trends, emerging technologies, and best practices to drive innovation within the Smart Access platform.