ITS Traffic Signal Technician/ Integrator (New England)

Wavetronix•Albany, NY

4d•Onsite

About The Position

Wavetronix is seeking an Applications Specialist to join their team. This role involves solving customer technical problems, providing installation, training, and support for Wavetronix products. The position is full-time and onsite in their New England office, covering CT, RI, MA, VT, NH, and MI. The ideal candidate will be located around MA. The role requires travel up to 50% or more per month. The Applications Specialist will embody Wavetronix' core values of People First, Growth Mindset, and Innovation Driven. They will be responsible for mastering product installation and configuration, troubleshooting, building customer relationships, and providing technical training and support. The role also involves conducting site surveys, diagnosing technical issues, documenting processes, and keeping track of projects in CRM. A basic understanding of networking is required, along with a willingness for personal development and engaging in training. The company is a leader in Radar for the Intelligent Traffic Industry, valuing effective communication and problem-solving skills.

Requirements

Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
Clear written and verbal communication skills
Able to work flexible shifts and to adapt workflow to changing project schedules
Have a basic understanding of networking
Be excited about personal development and eager to engage in development training
Candidates must be able to communicate effectively via email, phone and in person.
Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.

Nice To Haves

3+ years in technical sales
Self starter
Ability to execute presentations to large groups
Ability to travel 50% or more in month
Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Provide technical training on products as needed either in the field or in office
Give technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support both in the field and over the phone
Help manage all on site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Document processes and produce timely and detailed trip reports
Cooperate with the team and share information across the organization
Comprehend customer requirements and make appropriate recommendations
Keep track of current projects and support cases in CRM
Travel as required within and between territories.