Networking ITS Field Technician (New England)

Wavetronix•Albany, NY

4d•Onsite

About The Position

Wavetronix is seeking a Networking ITS Field Technician, internally classified as Technical Sales Support, to resolve customer technical issues and provide installation, training, and support for Wavetronix products. This full-time, onsite role requires travel within the New England territory (CT, RI, MA, VT, NH, and MI), with a preference for candidates located in MA. The position emphasizes Wavetronix's core values of People First, Growth Mindset, and Innovation Driven, requiring a self-starter with strong communication and problem-solving skills.

Requirements

3+ years of networking field work or technical sales
Ability to travel 50% or more in month within the region
Clear written and verbal communication skills
Intrinsically motivated and enjoy working with the customer
Able to work flexible shifts and to adapt workflow to changing project schedules
Ability to give technical presentations
Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
Understand company core values, strategies, and initiatives
Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
Able to effectively use mobile tools and applications
Have a positive relationship with Wavetronix customers
Able to understand and effectively communicate technical procedures and processes to customer
Comprehend customer requirements and make appropriate recommendations to the client
Effectively communicate and cooperate with Technical Services and share information across the organization
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
Demonstrate functional knowledge of Wavetronix non-core product line
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
Learn intersection and controller cabinet basic operation
Perform at least 5 solo technical customer visits
Communicate effectively via email, phone and in person
Willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem