Networking ITS Field Technician (New England)

Wavetronix•Albany, NY

1d•$65,000 - $90,000•Onsite

About The Position

Wavetronix is looking for a Networking ITS Field Technician who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. Along with travel the role will be full time onsite in our New England office. The New England Territory consists of CT, RI, MA, VT, NH, and MI. We would prefer for applicants to be located around MA due to client need. Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.

Requirements

Full time onsite in our New England office
The New England Territory consists of CT, RI, MA, VT, NH, and MI
Exhibit Wavetronix core values: People First, Growth Mindset, Innovation Driven
Travel 50% or more in month within the region
Candidates must be able to communicate effectively via email, phone and in person.
Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.

Nice To Haves

Applicants to be located around MA due to client need
3+ years of networking field work or technical sales
Self starter
Ability to execute presentations to large groups
Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Be self-motivated and enjoy working on and with teams
Have clear written and verbal communication skills
Be intrinsically motivated and enjoy working with the customer
Able to work flexible shifts and to adapt workflow to changing project schedules
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Have the ability to give technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support both in the field and over the phone
Help manage all on site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Document processes and produce timely and detailed trip reports
Cooperate with the team and share information across the organization
Comprehend customer requirements and make appropriate recommendations
Keep track of current projects and support cases in CRM
Be excited about personal development and eager to engage in development training
Travel as required within and between territories.
Understand company core values, strategies, and initiatives
Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
Able to effectively use mobile tools and applications
Have a positive relationship with Wavetronix customers
Able to understand and effectively communicate technical procedures and processes to customer
Comprehend customer requirements and make appropriate recommendations to the client
Effectively communicate and cooperate with Technical Services and share information across the organization
Master installation and configuration of Wavetronix products
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
Demonstrate functional knowledge of Wavetronix non-core product line
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
Learn intersection and controller cabinet basic operation
Perform at least 5 solo technical customer visits