Associate Field Service Engineer - New England
About The Position
The Field Service Engineer is responsible for installing, maintaining, and repairing laboratory instruments to ensure optimal performance and minimal downtime. They provide on-site technical support, conduct preventive maintenance, and deliver a high level of customer service to clinical and research laboratories. This position reports to the Field Service Manager and is part of the Field Service team located in Concord, NH and will be working remotely to cover the New England territory. In this role, you will have the opportunity to: Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers
Requirements
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
- Minimum of 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to travel – 100% within assigned territory with additional support outside territory as required
- Limited overnight travel
- Hold a current valid driver’s license and good driving record over the last three
- Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
- Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Ability to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
- Ability to manage a dynamic service schedule
- Ability to independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements
Nice To Haves
- Previous field service experience in medical devices, biotech, or other highly regulated industries
- Customer-facing experience in high-pressure hospital or lab settings
Responsibilities
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
- Provide excellent and efficient service to Beckman Coulter’s customers
- Provide technical training on products
- Maintain accurate customer service logs and internal service records
- Order repair parts
- Adhere to cycle times
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
- Assist with the training of newer Field Service Engineers
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
