Associate Field Service Engineer (Territory: New England States)

Danaher Corporation•Lowell, MA

1d•$35 - $38•Remote

About The Position

The Field Service Engineer is responsible for installing, maintaining, and repairing laboratory instruments to ensure optimal performance and minimal downtime. They provide on-site technical support, conduct preventive maintenance, and deliver a high level of customer service to clinical and research laboratories. This position reports to the Field Service Manager and is part of the Field Service team located in Malbrough, MA and will be working remotely to cover the New England territory.

Requirements

Ability to manage a dynamic service schedule, travel throughout an assigned region, and independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements.
Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
Minimum of 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Ability to travel – 100% within assigned territory with additional support outside territory as required.
Limited overnight travel.
Hold a current valid driver’s license and good driving record over the last three.
Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.
Selected candidate must reside in the territory or open to relocating.

Nice To Haves

Previous field service experience in medical devices, biotech, or other highly regulated industries.
Customer-facing experience in high-pressure hospital or lab settings.

Responsibilities

Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
Foster collaboration by assisting with the training of newer Field Service Engineers