Technical Sales Support Professional
About The Position
Residing in the Customer Finance Organization, the Technical Sales Support Professional is responsible for the creation and maintenance of materials and pricing readiness for Imaging Equipment and Services. Ensure accurate and timely implementation of materials and pricing for Imaging Equipment and Services. Establish a partnership with Equipment and Service Marketing Product Managers, Sales, Field Organizations, and global colleagues. Support Service Sales, Quote to Booking and Life-Cycle Organization improvements. Engage with the business colleagues to proactively manage the implementation and rollout of equipment and services. Utilize Quality Framework by actively participating in Root Cause Analysis to drive process changes. Participate in roll-out, training and communication of process improvements and projects. Write detailed business requirements documents. Ability to evaluate and support implementation of new tools. Perform other duties and responsibilities as assigned in support of departmental and organizational objectives.
Requirements
- Self-motivated, highly collaborative, creative, goal and growth oriented, and team-centric
- Excellent written and verbal communication skill
- Experience with digitalization, business process improvement, or similar functions.
- Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
- Ability to evaluate and support implementation of new tools
- Adaptable to change, and work well within a team environment
- Proficient with MS Office tools (Excel required; power apps preferred)
- Strong interpersonal skills
- Demonstrated ownership and accountability
- Ability to work with controlled technology in accordance with US export control law.
Nice To Haves
- power apps preferred
Responsibilities
- Ensure accurate and timely implementation of materials and pricing for Imaging Equipment and Services
- Establish a partnership with Equipment and Service Marketing Product Managers, Sales, Field Organizations, and global colleagues
- Support Service Sales, Quote to Booking and Life-Cycle Organization improvements
- Engage with the business colleagues to proactively manage the implementation and rollout of equipment and services
- Utilize Quality Framework by actively participating in Root Cause Analysis to drive process changes
- Participate in roll-out, training and communication of process improvements and projects
- Write detailed business requirements documents
- Ability to evaluate and support implementation of new tools
- Collaborate across departments to identify and implement changes in process gaps
- Perform other duties and responsibilities as assigned in support of departmental and organizational objectives
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
