Technical Sales and Support Analyst II
About The Position
The Technical Sales & Support Analyst II supports all Defense Sales groups by providing technical assistance and responses to RFQs/RFPs and customer technical requests, ensuring customer technical specifications are met. The role requires hands-on weapons experience and expert knowledge of SIG SAUER products and their applications. It collaborates with Quality, Strategic Weapons Group, Defense Sales, visitors, and customers. The analyst prepares product samples for evaluation and demonstration, supports VIP visits, provides customer training and demonstrations, participates in technical evaluations, and advises the Sales force. The role also involves frequent domestic and international travel, active participation in continuous improvement and 5S activities, and compliance with safety and ISO procedures. This is an exempt position based in New Hampshire.
Requirements
- High school diploma required; 2–4 years of hands-on weapons experience, usage, product training, design, or demonstration.
- Expert knowledge of SIG product offerings and their applications.
- Hands-on experience with belt-fed weapon systems and the ability to provide technical support, training, and product demonstrations.
- Extensive firearms experience and the ability to demonstrate advanced shooting skills on demand before an audience.
- Extensive knowledge of NATO and Mil Standard testing procedures.
- Ability to present under pressure to VIPs and large delegations.
- Ability to diagnose and perform on-the-spot repairs on all SIG platforms.
- Knowledge of competitors’ offerings.
- Excellent customer service skills and orientation.
- Awareness of and respect for foreign cultures.
- Proficiency with Microsoft Office, including Excel, PowerPoint, and Word.
- Ability to clearly, concisely, and accurately convey information verbally and in writing.
- Flexibility, teamwork, multitasking, and ability to refocus as needed.
- Self-starter able to initiate action without supervision.
- Ability to comply with required PPE, work exposure EH&S training, and SIG SAUER security mandates.
- Ability to sit for prolonged periods and work at a computer using a keyboard and mouse; open file cabinets, reach, bend, twist, and lift and move files; and lift up to 25 pounds.
Nice To Haves
- Associate or bachelor’s degree.
- Military experience.
- Oracle experience.
Responsibilities
- Prepare product samples for evaluation and demonstration; coordinate final inspection with QC and Strategic Weapons Group and prepare approved weapons for shipment.
- Plan and support VIP visits by providing technical support and demonstrations.
- Provide technical responses for RFQs/RFPs and respond to customer technical requests, ensuring customer specifications are met.
- Propose and analyze product configurations and recommend products based on customer specifications.
- Provide product training, demonstrations, and instruction to customers, participate in technical evaluations, and lead and direct Regional Directors and customers in SIG SAUER product usage.
- Provide expert technical advice to the Sales force.
- Travel domestically and internationally at least 75% of the time.
- Engage in and actively volunteer for continuous improvement projects and tasks.
- Communicate problems and corrective actions effectively to supervision.
- Participate in and sustain 5S standards.
- Follow required safety and ISO procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
