Technical Sales Specialist

Ovation Holdings•Carlsbad, NM

7d•Onsite

About The Position

Valve Sales, Inc. (VSI) provides engineered valve solutions and world-class service to upstream, midstream and downstream oil and gas customers. We specialize in automated valves, control valves and overpressure protection products from industry-leading manufacturers, backed by certified service technicians across multiple locations. We're seeking a Technical Sales Specialist to support our customers and account managers. You'll handle technical inside sales, support the field sales and service teams, and keep our inventory and facility running smoothly. This is an onsite role, Monday–Friday, 8:00 AM–5:00 PM, with some overtime and no travel required.

Requirements

High school diploma or equivalent.
3–5 years of customer sales experience required.
Strong computer skills and the ability to learn new software.
Strong analytical, problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Excellent customer service and organizational skills, with the ability to multitask.
Strong attention to detail and accuracy.
Ability to work well on a team, perform under pressure and meet deadlines.

Nice To Haves

Industrial, valve or oil and gas experience is a plus.

Responsibilities

Respond to customer inquiries by phone, email and in person.
Provide technical guidance on valve selection, specifications and applications.
Prepare and follow up on quotes, sales orders and purchase orders for new products, repairs and service work.
Work with manufacturers and vendors on special orders and technical support.
Confirm product availability and lead times with the purchasing and inventory teams.
Help customers troubleshoot and resolve problems.
Process field service tickets for customer billing, and coordinate upcoming field service work with the service supervisor.
Build strong customer relationships that drive repeat business.
Identify upsell opportunities and recommend alternative solutions.
Support the outside sales team with customer account management.
Maintain in-depth knowledge of valve products, materials, pressure ratings and flow characteristics.
Understand industry standards, including API, ASME and ANSI.
Stay current on new products, industry trends and competitor offerings.
Process all warehouse transactions and maintain accurate inventory records.
Conduct cycle counts and physical inventory audits, and prepare inventory adjustment entries.
Document serial numbers on all incoming and outgoing products.
Make sure inventory is properly stored and labeled for easy retrieval.
Identify strategic product stocking opportunities.
Keep the facility clean and maintained according to company policy.
Document and report facility issues.
Prepare and stage upcoming field projects to make the best use of space and workflow.