Technical Sales Specialist

DDS WIRELESS INTL INC.•Vancouver, BC

1d•Hybrid

About The Position

DDS Wireless seeks an experienced and customer-focused professional to join their team as a Technical Sales Specialist. This role is responsible for all customer-facing activities, including sales support for SaaS products, customer training, onboarding, driving engagement and retention, supporting account growth, and ensuring high-quality technical support and customer service throughout the customer journey. The role requires working from the office four days a week. Reporting to the Director of Customer Success & Software Development, this position acts as a key liaison between clients and internal teams to ensure high-quality delivery, strong adoption, and long-term customer satisfaction.

Requirements

3+ years of experience in Technical Sales in software industry.
Knowledge and experience with enterprises or SaaS systems would be an asset
Bachelor's degree in computer science or equivalent.
Proven ability to effectively engage in technical discussions with product and software development teams, translating customer requirements into actionable solutions, and collaborating on product enhancements.
Passionate about customers and dedicated to delivering exceptional customer experiences. Proven ability to implement and drive active customer advocacy programs.
Familiarity with CRM systems and practices (Salesforce Service Cloud preferred)
Excellent sales support skills and successful account management track record.
Outstanding ability to communicate, both verbally and in writing, with clients and internal groups

Responsibilities

Configure and deploy SaaS solutions based on client requirements, workflows, and business objectives
Deliver high quality customer experience by acting as the primary point of contact during onboarding and implementation.
Build strong client relationships and support customers in achieving their desired outcomes through effective product adoption
Contribute to maximizing customer retention and long-term value through positive onboarding experiences and ongoing support.
Deliver engaging training sessions (virtual and on-site) and provide clients with best practices to effectively use the platform.
Support clients post-go-live with regular check-ins, troubleshooting, and continuous guidance.
Collaborate closely with cross-functional teams including Product, SWQA, Sales, and Support to ensure successful implementations
Assist with integrations, data migration, and system configuration while ensuring accuracy and efficiency
Troubleshoot technical and operational issues during implementation and escalate when necessary
Maintain clear and detailed documentation of client requirements, configurations, and implementation processes
Contribute to continuous improvement by identifying process gaps, suggesting optimizations, and supporting automation initiatives
Perform Smoke test on customer setups to ensure the success of new deployments, new software releases and upgrades
Maintain and manage the customer data, call logs and knowledge base in Salesforce