DXE Retail Technical Sales Rep

Summit Racing•Tallmadge, OH

33d•Onsite

About The Position

This role involves assisting customers in a retail environment, focusing on sales and product knowledge, particularly within the amateur radio domain. The position requires interacting with customers, understanding their needs, recommending products, processing orders, and maintaining the store's appearance. It also involves communication with other departments and providing basic product troubleshooting.

Requirements

High school diploma or general education degree (GED).
Amateur Radio license required.
Strong amateur radio background and be active on the air.

Nice To Haves

General or higher class Amateur radio license (preferred).

Responsibilities

Greets customers when they enter the store.
Assists and sells to prospective customers and explains type of products offered.
Estimates quantity of merchandise needed.
Demonstrates use of merchandise when possible.
Researches products available for purchase based upon the customers' needs.
Assists customers with proper selection of items.
Suggests additional products to customer where appropriate.
Secures orders and keys data into computer and informs customer of delivery date when item is not in stock.
Evaluates returns brought into the retail facility to make sure they meet return criteria.
Maintains a clean work area at all times including cleaning shelves, counters, and displays.
Arranges store displays and restocks product when necessary including assisting with setting up advertising displays or arranging merchandise on counters or display cases to promote sales.
Quotes prices and tries to persuade customer to buy.
Performs follow-up on special orders, drop ships, pricing, etc.
Interacts and communicates with other departments, team leaders and supervisors.
Records names, addresses, purchases, and reactions of prospects solicited.
Receives call and email messages from prospective customers and explains type of products offered.
Provides basic troubleshooting as applicable to company products.
Secures orders and keys data into computer, and informs customer of delivery date.
Thanks customers for their business.