Technical Sales Manager
About The Position
Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
Requirements
- High school diploma required
- 3+ years of technical experience in the pool industry, ideally in a field-management role.
- Expertise in swimming pool products, repairs, and applications.
- Proficiency in business tools and reporting systems.
- Strong skills in problem-solving, collaboration, and project management.
- Reside within the Knoxville, TN area.
Nice To Haves
- 4-year degree or pool industry experience preferred.
Responsibilities
- Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies.
- Identify opportunities to grow sales within specific product categories, customer segments, or markets.
- Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans.
- Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization.
- Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products.
- Identify and recruit service providers to address network gaps.
- Serve as a technical resource and resolve escalated service issues.
- Train service providers directly or in collaboration with the RSTM.
- Manage territory budgets and contribute to annual sales planning.
- Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals.
- Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
- Facilitate training events and participate in trade shows and other local events to engage customers.
- Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training.
- Address and resolve escalated customer service issues.
- Conduct on-site repairs or education sessions as needed.
Benefits
- At Hayward, we value diversity and are committed to fostering an inclusive environment where everyone can contribute, grow, and thrive.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
