Technical Sales Lead, based in Denver, CO

Ciena Government Solutions • Denver, CO

12d • Onsite

About The Position

The Technical Sales Lead is a technical resource supporting the Blue Planet sales team. Working with the sales leader and Solution Architect as a technical advisor, this person drives and manages technology evaluation during the sales process. The role requires articulating technology and product positioning to business and technical users, identifying technical issues at assigned accounts, and supporting customer satisfaction through all stages of the sales process. The Technical Sales Lead establishes and maintains strong customer relationships throughout and after the sales cycle.

The role is based in Denver, Colorado. The candidate is expected to live in Denver and be able to attend customer offices as needed. Relocation costs are not expected to be supported. Domestic travel, sometimes on short notice, is required.

Requirements

• Minimum 8 years in a senior pre-sales or project delivery role within the OSS platform industry.
• Over 10 years of experience with telecommunications networking technologies, including WANs, LANs, network infrastructure technologies (L0/L1/L2/L3 switching and routing, and Virtual Network Functions), and 5G wireless.
• Direct experience selling and/or delivering at least one of the following OSS platforms: Network Orchestration, Activation (physical and virtual); Network and Service Assurance, Performance and SQM; or inventory systems supporting planning or service provisioning.
• Good verbal and written interpersonal communication skills, including experience supporting the scoping, management, and execution of customer product evaluations.
• Outstanding organizational and problem-solving skills, including the ability to meet a business requirement with a technical solution in stressful customer situations.
• Ability to travel domestically, sometimes on short notice.
• Live in Denver, Colorado, and be able to attend customer offices as needed.

Nice To Haves

• Existing knowledge within Tier 1 CSP companies.
• Understanding of the Telco OSS ecosystem and ideally deep knowledge of products from one or more existing OSS providers, such as Amdocs, Ericsson, Netcracker, Oracle, or Nokia.
• Experience with OSS inventory products and their deployment cycle into CSP networks.
• Experience creating Solution Requirement documents as part of an OSS deployment project.

Responsibilities

• Present the product at a high level to individual customer prospects.
• Occasionally conduct product demonstrations at meetings, conferences, seminars, and similar events.
• Coordinate and manage responses to functional and technical elements of RFIs and RFPs, with support from the Solution Architect.
• Manage the product evaluation process and create Proof of Concept (PoC) success criteria documentation, with support from the Solution Architect and System Engineering teams.
• Support the Sales Leader in pricing solutions using the standard product price book.
• Lead and own the creation of Services Estimation and the associated Statement of Order (SOW), including coordinating and creating critical project review material.
• Serve as the customer’s technical product resource, answering questions and coordinating technical escalations to product support and delivery services teams.
• Drive and manage technology evaluation in the sales process in conjunction with the sales leader and Solution Architect.
• Identify technical issues at assigned accounts and help ensure customer satisfaction throughout the sales process.
• Establish and maintain strong customer relationships throughout and after the sales cycle.

Benefits

• Medical, dental, and vision plans.
• Participation in 401(k) (USA) and DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays.
• Paid sick leave and vacation time.
• Paid Family Leave and other leaves of absence in accordance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed