Technical Sales Lead, based in Denver, CO

Ciena•Denver, CO

22h•$204,200 - $326,200•Onsite

About The Position

The Technical Sales Lead is a technical resource supporting the Blue Planet sales team. Working with the sales leader and Solution Architect as a technical advisor, this role drives and manages technology evaluations in the sales process. The Technical Sales Lead explains technology and product positioning to business and technical audiences, identifies technical issues at assigned accounts, supports customer satisfaction throughout the sales process, and builds strong customer relationships during and after the sales cycle. The position is based in Denver, Colorado. The candidate is expected to live in that location and be able to attend customer offices daily as needed. Domestic travel is required, sometimes on short notice. Relocation costs are not expected to be supported.

Requirements

Minimum 8 years in a senior pre-sales or project delivery role within the OSS platform industry.
Over 10 years of experience with telecommunications networking technologies, including WANs, LANs, network infrastructure technologies (L0/L1/L2/L3 switching and routing, and Virtual Network Functions), and 5G wireless.
Direct experience in the sale and/or delivery of at least one of the following OSS platforms: network orchestration and activation (physical and virtual); network and service assurance, performance, and SQM; or inventory systems supporting planning or service provisioning.
Good interpersonal verbal and written communication skills, including experience supporting the scoping, management, and execution of customer product evaluations.
Outstanding organizational and problem-solving skills, including the ability to meet a business requirement with a technical solution in stressful customer situations.
Ability to travel domestically, sometimes on short notice.
Expected to live in Denver, Colorado, and be able to attend customer offices daily as needed.

Nice To Haves

Existing knowledge within Tier 1 CSP companies.
Understanding of the Telco OSS ecosystem and ideally deep knowledge of products from one or more existing OSS providers, such as Amdocs, Ericsson, Netcracker, Oracle, or Nokia.
Experience with OSS Inventory products and their deployment cycle into CSP networks.
Experience creating Solution Requirement documents as part of an OSS deployment project.

Responsibilities

Present the product at a high level to individual customer prospects.
Occasionally conduct product demonstrations at meetings, conferences, and seminars.
Coordinate and manage responses to the functional and technical elements of RFIs and RFPs, with support from the Solution Architect.
Manage the product evaluation process and create Proof of Concept (PoC) success-criteria documentation with support from the Solution Architect and System Engineering teams.
Support the Sales Leader in pricing a solution using the standard product price book.
Lead and own the creation of Services Estimation and the associated Statement of Order (SOW), including coordinating and creating critical project review materials.
Serve as the customer’s technical product resource, answering questions and coordinating technical escalations to product support and delivery services teams.
Identify technical issues at assigned accounts and support customer satisfaction throughout the sales process.
Establish and maintain strong customer relationships throughout and after the sales cycle.

Benefits

Medical, dental, and vision plans.
401(k) participation in the USA with company matching.
Employee Stock Purchase Program (ESPP).
Employee Assistance Program (EAP).
Company-paid holidays.
Paid sick leave and vacation time.
Paid Family Leave and other leaves of absence in accordance with applicable laws.
Sales employees may be eligible for a sales commission; non-sales employees may be eligible for a discretionary incentive bonus.

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