Technical Review Specialist, Heat Pump Inspections

Abode Energy Management•Concord, MA

2d•$70,000 - $80,000•Remote

About The Position

Abode Energy Management (Abode) is a fast-growing energy efficiency program implementer in the Northeast, focusing on electrification and heat pump adoption. As a member of 1% for the Planet, Abode donates 1% of its annual revenue to environmental nonprofits. The company plays a key role in managing the residential component of the Mass Save® program, ensuring operational efficiency and contractor adherence to program standards. This role is crucial for two initiatives: Turnkey Services, which assists moderate-income homeowners with energy-saving upgrades, and the Heating and Cooling Initiative, which offers market-rate heat pump options. The Technical Review Specialist will inspect Heat Pump Leaders Network installations and review heat pump inspection reports and proposal documentation, managing callbacks and resolving issues with inspectors, contractors, and customers. This position offers an opportunity to apply and expand technical knowledge in facilitating high-quality heat pump installations.

Requirements

Previous experience with heat pump technology and residential heating systems.
Previous experience working hands-on with some element of the Mass Save® program is highly desirable.
Some knowledge of residential construction and/or building science.
Demonstrated aptitude with software such as Microsoft Office, Excel and Salesforce.
Comfortable finding and presenting data clearly and logically, working across software programs as needed.
Detail-oriented, good math skills, ability to multitask; able to methodically keep track of many moving pieces within an overall rubric of detailed program rules.
Previous experience in a high-volume transactional role where it was important to balance maintaining throughput while adhering to quality standards.
Clear, effective, structured oral and written communications skills.
Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.
Associate’s degree or higher and/or comparable knowledge gained through relevant experience.

Responsibilities

Review Heat Pump inspection reports completed by field inspectors.
Ensure clear and consistent scoring and language across all reports.
Provide feedback to inspectors or the Inspection field manager.
Manage callbacks and ensure contractors swiftly address issues.
Complete a detailed review of quote submissions, including heat pump project details and other pre-weatherization opportunities (knob and tube removal, mold remediation, vermiculite remediation, structural concerns, etc.).
Track projects ongoing and provide feedback to contractors.
Ensure contractors' documents and processes are complete and correct in the Mass Save® software.
Identify trends from reviews to help the Manager make improvements to work processes (as time permits).
Meet regularly with internal teams to review project status, clients, and strategies.
Assist with meetings with contractors to discuss specific projects.
Maintain and update program databases and customer management systems.
Perform other tasks as assigned by the Manager.
Actively respond to email and phone inquiries related to program needs from customers and contractors.
Respond to and provide ongoing support for resolution of customer and contractor issues.