Technical Representative - Mining

Caterpillar Inc.•Tucson, ID

1d•Hybrid

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Mining Technical Representative at Caterpillar, you will provide direct technical support to several dealers across the Northwestern USA, including Western States Cat and the Harnish Group Inc. You’ll serve as the primary contact for issue resolution, helping dealers navigate product challenges and optimize machine performance for mining customers. When problems arise, you’ll be the go-to expert—leading solutions and strengthening dealer relationships.

Requirements

Demonstrated technical experience with heavy equipment.
Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.
Relationship builder who excels at establishing trust and credibility with both dealers and customers.
High level of self-direction and accountability, operating outside of a traditional CAT office environment.
Proficient in using communication tools and techniques to clearly convey and interpret ideas, information, and needs.
Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.
Experienced in applying structured approaches and tools to identify, analyze, and resolve operational, organizational, or process-related challenges.
Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.

Responsibilities

Manage and support assigned dealer territories, acting as the central technical liaison to ensure alignment with Caterpillar’s service standards and customer expectations.
Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction.
Lead New Machine & Market Introduction (NMI) programs to ensure smooth deployment and ramp-up of new mining equipment in your region.
Oversee goodwill settlements and collaborate with service specialists to enhance dealer capabilities in diagnosing and resolving product deficiencies.
Support dealers in executing Product Improvement Programs efficiently and within designated timelines.
Provide technical insights and assist dealers in communicating Caterpillar’s service advantages to customers.
Navigate complex challenges, evaluate alternatives, and make timely decisions that impact dealer performance and customer outcomes.
Understand dealer and customer needs, and apply insights to support product sales, process improvements, and segment growth initiatives.