Technical Project Support Specialist - Temporary - Fisher's Technology
About The Position
Our team is seeking a qualified individual to fill our Temporary Technical Project Support Specialist opening, which has the potential to turn into a full time role on this team or within another department at the end of this project. This position will primarily be responsible for detecting, analyzing, and resolving software-related issues while minimizing the impact on customers and business operations. Managing multiple customer inquiries concurrently, while maintaining accuracy and attention to detail. The timeline for this temporary project-based role will be through the end of December 2026, with possibility to transitioning to permanent employment beginning January 2027.
Requirements
- Exceptional customer service.
- Attention to detail and effective time management skills.
- Desire to grow skill set and grow within the organization.
- Experience with Microsoft Excel, Word, and Outlook.
- Ability to explain technical concepts to non-technical users.
- Clear verbal and written communication skills.
- Familiarity with general IT concepts (hardware, software, networks).
- Adaptability in handling unexpected challenges.
Nice To Haves
- Some remote support experience preferred.
- Familiarity with using copier RUI (not required)
Responsibilities
- Handle customer and internal inquiries via phone and email, providing personalized information.
- Troubleshoot and resolve product or service issues remotely, escalating complex cases when necessary.
- Maintain detailed records of interactions and communication resolution and next steps with other departments to address customer concerns.
- Educate customers on effective product or service usage.
- Efficiently manage multiple customer inquiries, ensuring timely responses.
- Prioritize urgent cases while maintaining service quality.
- Provide accurate and up-to-date information to customers.
- Collaborate closely with colleagues from different teams (e.g., technical support, sales) to resolve complex issues.
- Share insights and best practices within the team.
- Adapt communication style to handle various customer scenarios.
Benefits
- Top Workplace
- Career Advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
