Technical Project Manager - Enterprise Application Services (EAS Specialist III)

Tennessee Tech•Cookeville, TN

9d•Onsite

About The Position

The Technical Project Manager is responsible for leading the planning, execution, and continuous improvement of enterprise technology initiatives across the institution's applications ecosystem, including Student Information Systems (SIS) and related enterprise platforms. This position manages complex, cross-functional projects while also performing business analysis to evaluate and improve processes, system utilization, and service delivery. The role partners with functional stakeholders, IT teams, and vendors to ensure solutions are aligned with institutional goals and are implemented effectively, sustainably, and with measurable outcomes.

Requirements

A bachelor's degree from an accredited institution in Computer Science, Information Technology, Business or a related field with four years of related professional experience.
Knowledge of cloud-based enterprise and/or student solutions.
Prior experience within the higher education industry (including FERPA familiarity).
Business analysis techniques, including requirements gathering and process mapping.
Business process improvement and root cause analysis.
Change management and communication strategies.
Data analysis and use of metrics/KPIs for decision-making.
Vendor management and coordination.
Strong organizational, analytical, and problem-solving skills.
Ability to communicate effectively with both technical and non-technical audiences.
Ability to influence without direct authority and work across organizational boundaries.

Nice To Haves

Master’s Degree from an accredited institution in Higher Education Administration, Information Systems, Business Administration, or related field.
ERP Project Management experience in Higher Education.
Certifications: Project Management Professional (PMP); Professional in Project Management (PPM); Certified Project Manager (CPM-IAPM), Certified Associate in Project Management (CAPM or similar), Business Analysis (CBAP or similar).
Training or experience with enterprise systems (e.g., SIS platforms, enterprise applications, integrations, reporting tools).

Responsibilities

Lead and manage enterprise IT initiatives from inception through completion across the full project lifecycle
Define project scope, timelines, resource plans, and success metrics; ensure alignment with institutional priorities
Design and maintain detailed project plans, ensuring tasks are appropriately assigned based on team roles and skillsets
Monitor project progress, milestones, and dependencies; evaluate both immediate deliverables and long-term outcomes against defined goals
Manage project budgets, cost tracking, and staffing/resource allocation
Identify, assess, and proactively mitigate risks; forecast potential challenges and remove barriers to successful execution
Exercise sound judgment and decision-making by weighing risks, impacts, and trade-offs to guide project direction
Manage changes to project scope, schedule, and costs while maintaining alignment with objectives
Resolve complex, sensitive, or high-impact issues and escalate as appropriate within governance structures
Ensure projects are delivered on time, within scope, and within budget
Develop and maintain comprehensive project documentation and artifacts
Deliver regular status reports, key metrics, and data-driven insights to stakeholders and executive leadership to support decision-making and strategic planning
Analyze current business processes and system workflows to identify gaps and inefficiencies
Gather and document business and functional requirements
Assess how API integrations, data migration needs, and cloud architecture impact requirements, system design, and overall feasibility
Lead process redesign efforts to improve efficiency, effectiveness, and user experience
Conduct root cause analysis and recommend actionable solutions
Use data, reporting, and KPIs to evaluate outcomes and support decision-making
Serve as the primary liaison between IT teams, functional stakeholders, and external vendors to ensure alignment and effective project delivery
Oversee project execution in partnership with vendor project managers/coordinators to maintain a collaborative, coordinated approach
Work closely with cross-functional leadership and teams to develop solutions, address challenges, and adapt to competing priorities and constraints
Identify potential obstacles and proactively engage executive sponsors or project leadership to remove barriers and maintain momentum
Facilitate governance processes and lead discussions across committees and escalation channels to ensure timely decision-making
Manage vendor relationships, including performance oversight, issue resolution, and escalation coordination
Lead and support stakeholder engagement activities, including requirements discussions, working sessions, and status communications
Coordinate with communication and training leads to align project delivery with change management efforts
Provide guidance, support, and clear communication to project team members to ensure alignment, accountability, and successful execution
Influence stakeholders across all levels of the organization and drive collaboration without direct authority
Develop and execute communication, training, and change management plans
Create documentation and user guidance to support adoption
Promote awareness of system changes and new capabilities
Support the sustainment and optimization of enterprise applications, including SIS and related platforms
Coordinate system updates, testing, and release activities
Collaborate on integrations, data flows, security roles, and reporting across systems
Evaluate system functionality and recommend enhancements aligned with business needs
Perform other related duties as assigned.