Technical Project Manager (Term-Limited)

ACLU • San Francisco, NY

2d • Hybrid

About The Position

The ACLU seeks applicants for the full-time position of Technical Project Manager in the Information Technology Department of the ACLU’s National office in New York, NY , San Francisco, CA , or Washington, DC. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. This is a two-year term-limited position. The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures that business critical services are available to all staff. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU). Reporting to the Chief Information Officer , the Technical Project Manager leads organization-wide implementation of systems, business applications, and processes across the National and Affiliate offices. Grounded in industry best practices, methodologies, and frameworks (PMI, Agile/Scrum, ITIL) , they will collaborate with peer project managers, analysts (product/functional and systems) , engineers, and other IT-adjacent and nontechnical staff through the entire lifecycle of technology im plementation and adoption : from RFP and evaluation through proof of concept (POC) / pilot , procurement, functional, operational, and security design, testing, training, technical and organizational change management, deployment, operational adoption, support maintenance, and continuous improvement . They are highly effective, mission-driven, and organized with outstanding communication and customer service skills.

Requirements

• Proven track record of successful systems and process implementations in complex environments using structured, industry project management best practices
• Experience implementing enterprise business systems such as the M365 tech stack including productivity, collaboration, and security suites, ERP (NetSuite), CRM (Salesforce, Blackbaud), HRIS, work management (ServiceNow, Zendesk), Request Management, Document Management System (SharePoint), and other back-office, business application systems, and third-party SaaS platforms.
• PMP, ITIL, or other related industry certifications required, including experience with program and project management best practices and industry methodologies and frameworks such as PMI, COBIT, ITIL, Agile/Scrum, Waterfall
• Savvy organizational skills in a dynamic, cross-functional, inclusive work environment with ability to multitask, prioritize, and quickly identify project risks, roadblocks, and issues in a structured manner, navigating nuanced, complex work dynamics with professionalism, a strong sense of customer service, and urgency
• Effective communication skills, verbal and writing, including ability to compose, edit, and proof correspondences, documents, status reports, and presentations that appropriately tailor to a diverse audience, including cross-functional project teams, stakeholders, management, and senior leadership
• Ability to set and abide by deadlines and commitments, navigating competing priorities
• Ability to represent the organization and work with ACLU staff and other colleagues in a professional, human-centered manner, maintaining tact, diplomacy, and confidentiality
• Ability to work independently as well as part of a team and foster a team-focused environment that encourages collaboration and peer support
• Strong commitment to the mission of the ACLU

Nice To Haves

• Experience with nonprofit donor management and legal systems highly desirable.
• Experience in a large, complex nonprofit organization desirable

Responsibilities

• Work with ACLU departments across the nationwide organization, vendors, and IT staff to determine priorities, evaluate business, technical requirements, and resource needs to implement technical solutions
• Perform stakeholder requirements and impact analysis, risk assessment, feasibility studies, and project scoping, using established industry frameworks such as the RACI matrix to effectuate desired outcomes, proactively manage organizational change, and drive project ownership
• Develop project goals, uncover and document dependencies, establish and negotiated reasonable work commitments and timelines, expected project deliverables, and delivery outcomes with project stakeholders
• Develop detailed project plans including major phases that include at a minimum project initiation/charter, business and functional requirements, technical specifications, end-to-end process mapping, implementation, testing, training, communications, user rollout, post-implementation support, and project review
• Lead risk management for assigned projects by preparing a project risk assessment matrix and updating it on a regular basis for review with the project team and sponsor
• Manage project schedule, scope, and cost to ensure project is on time, within scope and budget, including resource allocations, driving utilization of established project management technologies and best practices
• Proactively troubleshoot project issues and recommend effective, business-oriented, strategic solutions, and document deliberations and final decisions
• Develop a project communications plan and effectively communicate with stakeholders regarding program / project status, issues, deadlines, and changes as defined, producing project progress reports and executive status dashboards
• Work collaboratively with cross-functional technical and business teams to develop effective change management strategies, risk mitigation and communication plans
• Develop project management templates and tools for internal use

Benefits

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees