Technical Project Manager II

Akamai•Reston, VA

7d•$100,700 - $181,300

About The Position

The Technical Project Manager II provides end-to-end customer support from pre-sales through integration and performance. The role serves as a trusted advisor, manages customer engagement with Akamai’s platform, and builds technical solutions. It involves project management, problem-solving, and building strong customer relationships across multiple industries. The position is part of Akamai’s Professional Services team, which provides managed services and proactive and reactive support to global customers. The team uses tools, processes, and knowledge to integrate and maintain Akamai security, media, and performance solutions, collaborating to solve problems and improve service for customers.

Requirements

Five years of relevant experience and a bachelor's degree in Computer Science or a related field, or equivalent.
Experience in a customer-facing role within the information technology industry.
Experience managing and successfully delivering technical customer projects.
Understanding of network, web performance, and application/network security technologies and architectures, as well as project management methodologies.
Experience managing multiple priorities.
Strong communication skills and the ability to build trusting relationships with customers across various levels.

Responsibilities

Advocate best practices for customers and internal teams during product implementation, and provide customer feedback to the Product team.
Serve as the central point of contact for customers and lead the integrated account team delivering customer success.
Partner with the business to review and ensure integration efficiency, high-quality service, and ongoing customer engagement.
Identify service enhancements and potential problems to continuously improve the quality of customer service delivery.
Communicate information and deliverables to internal and external customers and partners.