Technical Program Manager

Phaidra • ,

1d • $118,981 - $190,369 • Remote

About The Position

Phaidra builds AI agents that help data center operators understand their infrastructure, troubleshoot issues, and optimize facility performance, reliability, and efficiency. The Technical Program Manager leads customer-facing programs that bring Phaidra’s software into operation, coordinating deployments, expansions, and ongoing delivery across customer and internal teams.

The role turns complex cross-functional work into clear plans and dependable outcomes. It works closely with customers, Solutions Engineers, and colleagues across engineering and product to keep priorities visible, surface risks early, and deliver outcomes. The successful candidate brings curiosity, ownership, transparency, direct communication, an outcome-focused approach, and empathy for customers and teammates, favoring clear plans and fast feedback while using only the process needed to help teams deliver.

Phaidra is headquartered in the USA and operates as a 100% remote company with no physical office. It hires internationally with support from OysterHR. The role includes equity eligibility in addition to base salary. Salary ranges vary by level and location; the posting lists separate mid-level and senior-level ranges for US and Canadian residents.

Requirements

• At least 3 years of technical project management experience.
• Demonstrated experience leading complex technical programs or projects from planning through delivery, ideally in a customer-facing environment.
• Experience working with diverse, remote teams to support enterprise customers.
• Experience with LLMs, particularly integrating them into day-to-day activities.
• Ability to coordinate cross-functional teams and influence outcomes without relying on formal authority.
• Strong communication and relationship-building skills, including the judgment to deliver difficult updates directly and constructively.
• Structured, pragmatic approach to planning, prioritization, issue resolution, and risk management.
• Technical curiosity and ability to understand unfamiliar systems, ask useful questions, and translate between customer needs and technical work.
• Customer-focused mindset, strong ownership, and comfort working through ambiguity and changing priorities.
• Ability to work effectively with distributed teams using clear documentation and asynchronous communication.
• Passion for learning about industrial controls and automation systems, mission-critical cooling systems, and AI/machine-learning technology.
• Ability to learn quickly and explain complex domain-specific concepts to non-domain experts.
• Ability to translate customer-stated and customer-implied needs into coherent requirements documentation for software development teams.
• Experience with both waterfall and agile scheduling tools.
• Exceptional verbal, written, organizational, presentation, and communication skills.

Nice To Haves

• Experience with data centers, industrial or building controls, automation systems, HVAC, chillers, cooling systems, or other critical infrastructure.
• Understanding of mission-critical cooling systems and their applications in data centers and other industrial facilities.
• Strong proficiency working with industrial operations teams and contributing to solutions for field operations problems and challenges.
• Project Management Professional (PMP) certification.
• Experience with customer deployments of software, AI/ML products, or operational technology across multiple sites.
• Experience with technical support, commissioning, implementation, or service-delivery programs.
• Relevant domain experience; strong technical program leadership and the ability to learn the environment quickly are also valued.

Responsibilities

• Lead technical customer programs from kickoff through deployment and ongoing support, including phased and multi-site rollouts.
• Build and maintain practical plans with clear scope, milestones, owners, dependencies, and decision points, adapting plans as customer needs and technical realities evolve.
• Serve as a trusted day-to-day program contact by clearly communicating status, decisions, risks, and changes, aligning expectations, and driving timely follow-through.
• Coordinate customers, Solutions Engineering, and internal engineering and product partners to resolve blockers and deliver high-quality outcomes.
• Triage customer issues, establish priorities, track actions through resolution, and engage appropriate technical partners when escalation is needed.
• Bring customer context and feedback into internal discussions to inform product, tooling, and process improvements.
• Improve repeatable deployment and support practices through useful documentation, playbooks, and lightweight operating rhythms.
• Keep program health, risks, decisions, and progress visible to stakeholders, and identify delivery or capacity concerns early.

Benefits

• Competitive compensation and meaningful equity.
• Professional development and training, including functional, customer immersion, and development training.
• Medical, dental, and vision insurance; exact benefits vary by region.
• Unlimited paid time off, with a required minimum of 20 days per year.
• Paid parental leave; exact benefits vary by region.
• Flexible stipends to support workspace, well-being, and continued professional development.
• Company MacBook.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed