Technical Program Manager

Squan Default • Carlstadt, NJ

5h

About The Position

We are seeking a highly motivated and experienced Technical Program Manager to oversee customer deployments and infrastructure projects. This role involves managing the day-to-day execution of projects, coordinating resources, tracking progress, and ensuring high-quality delivery. The ideal candidate will have a strong background in infrastructure, telecom, or data center environments, excellent communication skills, and a solutions-focused mindset. You will be responsible for managing ticket lifecycles, vendor performance, technical documentation, and customer communication throughout all project phases. This position requires a proactive approach to issue resolution, risk mitigation, and continuous improvement, helping to build operational structure within a growing organization.

Requirements

• 3–7+ years of experience in infrastructure, telecom, or data center environments.
• Experience managing projects, deployments, or technical programs.
• Strong communication, organizational, and coordination skills.
• Ability to manage multiple priorities simultaneously.
• Experience reviewing technical documentation, deployment drawings, or pathway layouts.
• Ability to build or interpret Levels of Effort (LOEs) and execution plans.
• Experience coordinating vendors, subcontractors, or field labor resources.
• Familiarity with service ticket lifecycle management and customer escalation handling.
• Experience preparing operational trackers, workflow reports, or deployment documentation.
• Strong sense of ownership, urgency, and accountability.
• Willingness to travel as needed.

Nice To Haves

• Hyperscale Data Centers
• Colocation Facilities
• Edge / POP Deployments
• Long Haul / Middle Mile Infrastructure
• ISP / OSP Fiber Environments
• Wireless Infrastructure
• Critical Power Environments
• Fiber optic testing (OLTS / OTDR)
• Structured cabling systems
• Rack and stack deployments
• Cable pathway design and infrastructure routing
• Data center commissioning activities
• DC power systems, grounding, and bonding
• Network infrastructure deployments
• Vendor and subcontractor coordination
• Technical documentation and construction drawing review
• Service delivery and ticket management systems
• Workflow management and deployment reporting

Responsibilities

• Manage day-to-day execution of customer deployments and infrastructure projects.
• Coordinate scheduling, logistics, staffing, materials, and field execution activities.
• Manage ticket lifecycle activities from intake through closure, including scheduling, dispatch coordination, escalation management, status tracking, and customer updates.
• Coordinate internal resources, subcontractors, vendors, and day labor personnel to support project execution requirements.
• Oversee vendor performance, workforce accountability, labor quality, and onsite execution standards.
• Drive milestone tracking, reporting, customer deliverables, and operational status reviews.
• Support budget tracking, labor forecasting, and project planning activities.
• Facilitate kickoff calls, customer meetings, operational reviews, and execution planning sessions.
• Maintain accountability across vendors, subcontractors, internal teams, and customer stakeholders.
• Assist with issue escalation management, risk mitigation, and recovery planning.
• Ensure project documentation, testing records, and closeout packages are completed accurately and on time.
• Support customer communication throughout all phases of deployment and project execution.
• Serve as a customer escalation and complaint resolution resource to help drive issue ownership and corrective actions.
• Support deployment strategy across hyperscale, colocation, edge, telecom, and critical infrastructure environments.
• Coordinate cross-functional execution between engineering, operations, field services, quality teams, and customer stakeholders.
• Assist in development and standardization of SOPs, EDPs, MOPs, workflow procedures, and quality processes.
• Develop detailed Engineering Deployment Plans (EDPs) and technical execution documentation aligned to customer standards and deployment requirements.
• Create and manage Levels of Effort (LOE) for labor forecasting, project planning, resource allocation, and deployment strategy.
• Review and validate cable pathway designs, routing strategies, rack elevations, pathway utilization, and deployment readiness.
• Perform cable pathing markups and construction drawing reviews to ensure execution accuracy and operational efficiency.
• Validate completed work against customer standards, scope requirements, quality benchmarks, and acceptance criteria.
• Review OTDR, OLTS, and infrastructure testing results to support troubleshooting, quality validation, and customer acceptance requirements.
• Support quality assurance inspections, turnover audits, and final acceptance reviews.
• Participate in technical discussions involving: Structured cabling systems, Fiber testing and certification, Rack & stack deployments, AC/DC power infrastructure, Network infrastructure validation, Data center readiness and commissioning, Edge and POP infrastructure deployments.
• Support customer-facing technical discussions and solution alignment activities.
• Assist with identifying operational gaps and recommending scalable process improvements.
• Help drive deployment consistency, quality assurance, and execution standards across programs.
• Prepare, maintain, and continuously update customer-facing and internal project trackers.
• Develop workflow management processes to improve operational visibility, accountability, and execution consistency.
• Build and manage deployment dashboards, milestone trackers, labor tracking reports, and status reporting documentation.
• Coordinate workflow progression across engineering, procurement, operations, field execution, testing, and project closeout phases.
• Ensure all project tracking systems accurately reflect current project health, risks, blockers, schedule impacts, and completion status.
• Support creation and management of: Deployment trackers, Cable tracking matrices, Testing result logs, Punch list tracking, Resource allocation trackers, Customer reporting dashboards, Risk and escalation trackers.
• Drive operational discipline through standardized workflow processes and reporting structures.
• Assist leadership with forecasting, capacity planning, and execution visibility through accurate reporting and workflow management.
• Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed