Technical Program Manager

Intuitive•Sunnyvale, CA

19h•$156,800 - $265,500•Onsite

About The Position

The Technical Program Manager for Country-Specific Labeling (CSL) owns the end-to-end delivery and long-term support of Intuitive’s custom CSL system, from architecture and design through implementation at sites worldwide, as well as continuous improvements and feature enhancements. The role translates multi-country Regulatory Affairs requirements into scalable system requirements, labeling schemas, and templates, and drives integration with SAP and warehouse management systems. Based within Technical Services, the role leads cross-functional execution across IT, Quality, Regulatory Affairs, warehouse logistics, and label suppliers. It oversees requirements management, system and schema development, labeling workflows, supplier-printed labels, User Acceptance Testing, go-live readiness, and quality-related corrective actions, ensuring compliant and efficient labeling operations.

Requirements

Bachelor’s degree or higher in engineering or a related field.
At least 8 years of experience working in labeling, hardware, system production, or a test environment, primarily in the healthcare industry.
Experience leading technical, cross-functional programs end-to-end, from requirements through build or configuration, testing, and deployment, in a regulated or operationally complex environment.
Ability to translate regulatory labeling requirements into system requirements, schemas, templates, and warehouse-operational processes.
Demonstrated ability to coordinate across Regulatory Affairs, IT or engineering, Quality, warehouse operations or logistics, suppliers, and external partners such as 3PLs.
Hands-on experience running UAT, including planning, traceability, execution coordination, defect triage, and release readiness.
Experience building and maintaining enterprise program artifacts, including requirements traceability, release governance, cutover plans, training and readiness, and stakeholder reporting.
Ability to learn and apply established procedures reliably and consistently.
Strong written and verbal communication skills and the ability to drive stakeholder alignment, decisions, and execution.
Ability to lead and deliver in a matrix environment.
Strong problem-solving skills and ability to work independently in a fast-paced environment using agile or sprint methodologies.
Ability to understand complex products and processes and work effectively in a team environment.
High attention to technical detail and accuracy; able to work independently with minimal supervision.
Ability to multitask and manage competing priorities effectively.
Proficiency with MS Office applications.

Responsibilities

Own end-to-end CSL program planning, execution, delivery, and stakeholder alignment across Regulatory Affairs, IT, Quality, Operations, suppliers, and logistics sites.
Partner with Regulatory Affairs to interpret country regulatory assessments and convert them into clear, testable labeling requirements.
Drive labeling schema development with IT and engineering teams, defining requirements, acceptance criteria, traceability, and change impacts while ensuring scalability and alignment with enterprise standards.
Lead integration delivery for labeling capabilities with SAP and warehouse management systems, coordinating dependencies, interface readiness, and cutover planning.
Coordinate with warehouse logistics teams and external partners to implement labeling workflows, including label printing and handling, verification, exception management, and training and readiness.
Facilitate label template design discussions to ensure templates work across countries, products, printer constraints, and warehouse execution.
Manage supplier-printed label workstreams, including specification alignment, readiness tracking, issue triage, and operational deployment coordination.
Define and structure labeling UAT, including test strategy, test cases, traceability, execution coordination, defect management, and sign-off.
Partner with Quality on labeling-related non-conformances and CAPAs, supporting investigation coordination, corrective action execution, and effectiveness checks.
Establish and maintain program documentation, including program plans, RAID logs, requirements traceability, SOP and work-instruction impacts, and release notes.
Drive standardization of CSL delivery processes and continuous improvements to reduce labeling errors, shorten cycle times, improve audit readiness, and strengthen operational controls.