2025124 Technical Program Manager

Cisco•Reston, VA

9d•Hybrid

About The Position

The Customer Experience (CX) team is the engine behind delivering strategic value and critical business services to our customers. We combine the power of Cisco’s ecosystem, sophisticated analytics, and cross-functional expertise to ensure our customers’ critical programs achieve success. Our teams lead operational governance, planning, and relationship management. We act as the primary liaison between customer leadership and Cisco’s internal teams, ensuring that every project is not only delivered with precision but is also aligned with the customer's broader business and mission objectives. As a Program Manager on our CX team, you will serve as the strategic orchestrator for complex programs that directly impact the missions of our veterans and military service members! You will also lead the cradle-to-grave delivery of high-stakes, large-scale initiatives, ensuring they remain on scope, on budget, and fully aligned with business outcomes. Our PMs are pivotal in driving AI-optimized delivery strategies and encouraging executive-level partnerships. By integrating technical insight with expert program governance, you will influence innovation and ensure our solutions address the most pressing challenges facing our customers today!

Requirements

Must possess a current U.S. Government DoD TS/SCI with FSP Security Clearance
10 years of demonstrated experience in Technical Program and/or Project Management
Technical Program and/or Project Management experience within critical, classified networks is required
Project Management Institute (PMI) Project Management Professional (PMP) Certification required
Must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).
Must live within commuting distance and be able to work onsite for up to 4 days per week in the Herndon, VA/DC area.

Nice To Haves

Experience owning the end-to-end delivery of large-scale projects, ensuring strict adherence to operational standards and seamless cross-functional coordination to ensure consistent delivery excellence, program profitability, and high levels of customer satisfaction
Track record of orchestrating large-scale, strategic programs that align with complex contracted business outcomes and operational governance
Proficiency in aligning customer requirements to scope and delivery plans, ensuring the appropriate resources are engaged to meet specific program and project needs
Dedication to driving continuous improvement by employing AI-optimized solutions and adopting technological transformation to improve customer value and project results

Responsibilities

Serve as the strategic orchestrator for complex programs that directly impact the missions of our veterans and military service members.
Lead the cradle-to-grave delivery of high-stakes, large-scale initiatives, ensuring they remain on scope, on budget, and fully aligned with business outcomes.
Drive AI-optimized delivery strategies and encourage executive-level partnerships.
Integrate technical insight with expert program governance to influence innovation and ensure solutions address pressing customer challenges.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (non-sales roles)
performance-based incentive pay (sales roles)