Technical Program Manager

Intuitive•Sunnyvale, CA

23h

About The Position

The Technical Program Manager for Country-Specific Labeling (CSL) owns end-to-end delivery and long-term support of Intuitive’s custom CSL system, from architecture and design through implementation at sites worldwide. The role drives continuous improvements and feature enhancements, translates multi-country Regulatory Affairs requirements into scalable system requirements, labeling schemas, and templates, and coordinates integration with SAP and warehouse management systems. Within Technical Services, the position leads cross-functional execution across IT, Quality, Regulatory Affairs, warehouse logistics, and label suppliers. Responsibilities include UAT planning and go-live readiness to support compliant, efficient labeling. The position reports to the Product Labeling & Packaging Operations Manager.

Requirements

Bachelor’s degree or higher in engineering or a related field.
At least 8 years of experience working in labeling, hardware, system production, or a test environment, primarily in the healthcare industry.
Ability to lead technical, cross-functional programs end-to-end, from requirements through build or configuration, testing, and deployment, in a regulated or operationally complex environment.
Strong ability to translate regulatory labeling requirements into system requirements, schemas, templates, and warehouse-operational processes.
Demonstrated ability to coordinate across Regulatory Affairs, IT or engineering, Quality, warehouse operations or logistics, suppliers, and external partners such as 3PLs.
Hands-on experience running UAT, including planning, traceability, execution coordination, defect triage, and release readiness.
Experience building and maintaining enterprise program artifacts, including requirements traceability, release governance, cutover plans, training and readiness materials, and stakeholder reporting.
Able to learn and apply established procedures reliably and consistently.
Strong written and verbal communication skills, with the ability to drive alignment, decisions, and execution across multiple stakeholders.
Ability to lead and deliver in a matrix environment.
Strong problem-solving skills and ability to self-manage in a fast-paced environment using agile or sprint methodologies.
Quick learner with the ability to understand complex products and processes.
Ability to work in a team environment and independently with minimal supervision.
High attention to technical details and accuracy.
Ability to multitask and handle competing priorities effectively.
Proficiency with MS Office applications.

Responsibilities

Own end-to-end CSL program planning, execution, delivery, and stakeholder alignment across Regulatory Affairs, IT, Quality, Operations, suppliers, and logistics sites.
Partner with Regulatory Affairs and RSAs to interpret country regulatory assessments and convert them into clear, testable Country-Specific Labeling requirements.
Drive schema development with IT and engineering teams by defining requirements, acceptance criteria, traceability, and change impacts, ensuring schemas are scalable and aligned with enterprise standards.
Lead integration delivery for labeling capabilities with SAP and warehouse management systems, coordinating dependencies, interface readiness, and cutover planning.
Coordinate with warehouse logistics teams and external partners to implement labeling workflows, including label printing and handling, verification, exception management, and training and readiness.
Facilitate label template design discussions to ensure templates work across countries, products, printer constraints, and warehouse execution.
Manage supplier-printed-label workstreams, including specification alignment, readiness tracking, issue triage, and operational deployment coordination.
Define and structure labeling UAT, including test strategy, test cases, traceability, execution coordination, defect management, and sign-off.
Partner with Quality on labeling-related non-conformances and CAPAs, coordinating investigations, corrective actions, and effectiveness checks.
Establish and maintain program documentation, including program plans, RAID logs, requirements traceability, SOP/work-instruction impacts, and release notes; standardize CSL delivery processes.
Drive continuous improvement to reduce labeling errors, shorten cycle times, improve audit readiness, and strengthen operational controls.