Technical Program Manager

Deloitte • Chicago, IL

109d • $119,000 - $198,000

About The Position

As a Project Technical Program Manager on Deloitte’s Human Services Transformation team, you will support systems implementation, operations, and PMO activities. You will complete assigned tasks and deliverables in support of project timelines and quality standards, review work products for accuracy and identify issues for escalation, and collaborate with team members and client stakeholders to support project execution.

The role is part of Deloitte’s Government & Public Services practice. The Human Services Transformation offering delivers large, complex systems development and transformation projects to human service agencies across federal, state, and local governments. The position is based in Chicago, Illinois, and requires average travel of 0–25%, depending on the work and clients served.

Requirements

• Bachelor’s degree.
• At least 7 years of experience with state public assistance systems supporting eligibility determination, benefits administration, or case management.
• At least 5 years of experience supporting state government clients in eligibility determination, benefits calculation, benefits issuance, or information management.
• At least 5 years of experience supporting systems implementation, operations and maintenance, help desk operations, or software application development and maintenance.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to travel an average of 0–25%, based on the work and clients served.

Nice To Haves

• Experience managing workstreams or coordinating team members on technology engagements.
• Experience supporting proposal development.
• Experience resolving client issues in a project environment.

Responsibilities

• Support systems implementation, operations, and PMO activities.
• Complete assigned tasks and deliverables in support of project timelines and quality standards.
• Review work products for accuracy and identify issues for escalation.
• Collaborate with team members and client stakeholders to support project execution.
• Lead projects or workstreams and mentor others by providing clear guidance.

Benefits

• Broad range of employee benefits.
• Potential eligibility for a discretionary annual incentive program, subject to program rules and relevant factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior