Technical Program Manager 5

Lam Research • Tualatin, OR

11d • Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The New Product Transition (NPT) Manager is responsible for leading the end-to-end transition of new products from development into field deployment and high-volume manufacturing readiness. This role serves as the critical bridge between product strategy, engineering, and field operations, ensuring successful product introduction with minimal risk and optimal customer outcomes. The NPT Manager drives cross-functional alignment, ensures field readiness, manages transition risks, and delivers successful outcomes across beta, release, and ramp phases.

Requirements

• Bachelor’s degree with 12+ years of experience; or Master’s degree with 8+ years’ experience; or a PhD with 5+ years’ experience; or equivalent experience.
• 8+ years of continuous improvement or technical program management.
• Experience leading cross-functional teams and demonstrating excellent leadership and influence skills to deliver results.
• Excellent communication and executive presentation skills with the ability to present to audiences at all levels in the company.

Nice To Haves

• Experience in or deep knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus.
• Expert knowledge of Program Management methods and experience in Product Development & Release (PDR) procedures.
• Expertise with project management software and tools including MS Project, QuickBase, Office Timeline, or equivalent.

Responsibilities

• Lead the Field Readiness workstream within cross-functional product development programs from early development through release and operational transition.
• Develop and maintain Field Readiness Plans aligned to program milestones, PDR requirements, customer deployment schedules, and business objectives.
• Drive alignment across Product Engineering, Product Support, Training, Quality, and Account Teams to ensure readiness deliverables are completed on time.
• Ensure field organizations are prepared to install, start up, qualify, support, troubleshoot, and service new products.
• Partner with Product Support and Training organizations to ensure field capability requirements are met prior to deployment.
• Coordinate field readiness activities for beta, first customer shipment, restricted release, and early production deployments.
• Support FOAK and strategic customer installations by ensuring resources, procedures, support structures, and escalation paths are established.
• Identify readiness risks that may impact customer success, installation performance, serviceability, field productivity, or product support.
• Maintain readiness dashboards, action items, and issue tracking mechanisms to ensure visibility and accountability.
• Plan and coordinate successful transition of ownership from NPT to Field Productivity Owners, Account Teams, and Product Support organizations.
• Ensure readiness packages, training materials, procedures, support models, and lessons learned are transferred to operational teams.

Benefits

• Our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior