Technical Program Management Intern - Field Service Programs & Applied Intelligence (Spring 2027 Co-op)

Rivian•San Jose, CA

1d•Onsite

About The Position

Rivian’s Field Service Programs & Applied Intelligence team helps improve how the company plans, delivers, and scales service for customers. Depending on team priorities and the intern’s strengths, work may span program execution, process improvement, workforce development, service readiness, operational analytics, or AI-enabled tools and workflows. The intern will receive guidance from experienced program managers and have opportunities to learn directly from field teams. The internship is designed for students actively enrolled in an accredited undergraduate or graduate program during the internship term, with an expected graduation date between May 2028 and December 2029. The role is a full-time, 40-hour-per-week, on-site opportunity in San Jose, California, for the full internship or co-op program. Visa sponsorship is not available.

Requirements

Currently enrolled in an accredited undergraduate, Master’s, or PhD program in Business, Engineering, Operations Management, Supply Chain, Data Science, Computer Science, or a related field.
Hands-on academic or project experience using spreadsheets to organize and analyze data, and collaboration or presentation tools to plan work and communicate findings.
Demonstrated practical problem-solving experience through coursework, research, student organizations, personal projects, employment, or prior internships.
Strong written, verbal, and visual communication skills, including the ability to explain findings to technical and nontechnical audiences.
Ability to manage priorities, seek feedback, and follow through on commitments while working with teammates from different disciplines.
Available to work full-time (40 hours/week) on-site in San Jose, California, for the full internship or co-op program.
Must be actively enrolled in an accredited program during the internship term and have an expected graduation date between May 2028 and December 2029.

Nice To Haves

Prior internship, co-op, or substantial project experience in program management, product development, service operations, process improvement, analytics, or technology.
Experience with one or more tools such as Excel, Google Sheets, Jira, SQL, Python, Tableau, or Power BI.
Familiarity with process mapping, continuous improvement, project planning, change management, or practical applications of AI and automation.
Experience turning complex information or user feedback into clear recommendations, usable tools, or guidance for frontline teams.
Interest in electric vehicles and improving the experience of customers, service advisors, technicians, and field leaders.

Responsibilities

Own an end-to-end capstone project with mentor guidance: define a service challenge, establish success measures, develop and test an improvement, and deliver findings, a working tool, or an implementation plan.
Support team initiatives by maintaining project plans, tracking milestones and dependencies, coordinating action items, and preparing stakeholder updates.
Gather feedback from field teams, map workflows, and analyze operational data to identify bottlenecks, understand root causes, and recommend improvements.
Develop and test practical deliverables such as dashboards, process guides, training resources, prototypes, or workflow automation based on project needs.
Collaborate with Field Operations, Digital Technology, Engineering, and other partners to evaluate solutions, support pilots, and help teams adopt new tools and processes.
Document methods and results, communicate progress, and present capstone outcomes and recommendations to leadership at the end of the term.