Technical Product Trainer - Digital Content

ASSA ABLOY • Phoenix, AZ

3d • Onsite

About The Position

ASSA ABLOY is seeking a highly skilled Technical Product Trainer to lead the creation and delivery of engaging digital training content for our electronic access control portfolio, including Control iD and other advanced solutions. This role is ideal for someone who combines deep technical knowledge with strong on-camera presence and modern content creation skills to educate integrators, partners, and internal teams.

Requirements

• 3–7+ years of experience in technical training, product education, or field applications engineering within electronic access control or physical security.
• Strong knowledge of access control systems, including credentials, readers, controllers, and software platforms (cloud and on-prem).
• Demonstrated experience creating video-based training content (recording, scripting, editing, and publishing).
• Comfortable presenting on camera with clear, confident communication skills.
• Familiarity with tools such as Camtasia, Adobe Premiere, or similar video production platforms.
• Ability to simplify complex technical concepts for varied audiences (installers, IT professionals, sales teams).
• Experience working with cross-functional teams in product-driven organizations.
• Proficiency in MS Office
• Experience with e-learning, learning management systems, and Microsoft PowerPoint is required.
• Ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English.

Nice To Haves

• Experience with Control iD products or similar biometric and IP-based access control solutions.
• Knowledge of low-voltage installation practices, networking fundamentals, and mobile credential technologies.
• Background in instructional design or e-learning development (LMS platforms, SCORM modules, etc.).
• Bilingual (English/Spanish or Portuguese) is a plus.
• Knowledge of all, some, or equivalents: Adobe CC, Captivate, Articulate, Adapt, Audacity, PIM/DAM platforms, as well as web and mobile UI/UX is desired.

Responsibilities

• Develop high-quality digital training content, including video tutorials, product demos, installation guides, and certification modules.
• Serve as the on-camera subject matter expert for Control iD and electronic access control solutions, translating complex technical concepts into clear, engaging instruction.
• Design structured training programs for integrators, dealers, and internal sales/technical teams across North America.
• Collaborate with product management, marketing, and engineering to ensure content accuracy and alignment with product strategy.
• Create and maintain training documentation, scripts, storyboards, and supporting materials for e-learning platforms.
• Deliver live and virtual training sessions, webinars, and workshops as needed.
• Support product launches with targeted training content that accelerates adoption and reduces support burden.
• Continuously evaluate and improve training effectiveness using feedback, analytics, and field insights.

Benefits

• Regular feedback, training, and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed