Technical Product Owner, Managed Services & Video - Remote

Allbridge• Remote, Remote, US, Remote

15d•Remote

About The Position

Allbridge is a supplier of connected technology solutions, services, and support for high-density properties, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. The Technical Product Owner tests new products and integrations, performs regression testing on software updates for current products, maintains product-line roadmaps, and documents best practices for product support and deployment. The role researches and develops ecosystem solutions and services, recommends business solutions, and plans product offerings with the Senior Vice President of Engineering and Product. The Technical Product Owner develops an overview of Allbridge’s solutions from technical and ecosystem perspectives and builds relationships with Engineering Operations, Sales Engineering, Support, and other cross-functional teams. The position reports to the Senior Vice President of Engineering and Product.

Requirements

At least six years of experience in technology deployment or a similar role.
Advanced knowledge of networking, CCTV, servers, workstations, PBX, VOIP, and IPTV.
Experience managing quality assurance and regression testing.
Strong writing skills for playbooks and testing reports.
Strong interest in technical products and solutions.
Proven analytical skills, including the ability to provide detailed regression-testing techniques and debugging information.
Strong interpersonal, communication, and presentation skills, both oral and written.
Ability to travel 30%.
Initiative-taking, structured, and goal-oriented approach.
Strong ownership, collaboration, and ability to work in a dynamic, rapidly changing product environment.

Responsibilities

Analyze and compare current products based on price, ease of use, and interoperability.
Collaborate with Sales Engineering and Operations to understand their needs and issues.
Assist with demos and workshops in support of Sales Engineering, sales, or project activities.
Create documentation covering product feature comparisons, vendor product lines, implementation, and support playbooks.
Research best-in-class vendor partner solutions and product lines with the Senior Vice President of Engineering and Product.
Work with the Senior Vice President of Engineering and Product to evaluate and operationalize new product opportunities.
Manage escalations for Operations or Support when needed.
Treat customers and colleagues professionally, honestly, and respectfully, and take ownership of responsibilities while delivering quality results.
Help maintain the multi-technology lab environment and keep weekly or post-update backups of lab configurations.
Create and maintain deployment and support playbooks for current product lines.
Build a network of manufacturers and vendor partners for collaboration on best practices and testing.
Ensure vendor general-availability software is regularly tested internally before customer deployment.
Ensure deployments incorporate best-in-class features using Allbridge’s current technologies.
Keep lab equipment operational and accessible to team members.
Contribute to a winning team and culture.
Perform other duties as assigned by management.