Technical Product Owner

Utah First Credit Union•Salt Lake City, UT

1d•Onsite

About The Position

Utah First Credit Union is seeking a technically fluent, business-minded Technical Product Owner for its Information Technology team. This full-time, on-site position is based at the corporate headquarters in Salt Lake City, Utah, and works 40 hours per week. The role reports directly to the SVP, Information Technology. The Technical Product Owner defines and executes product strategy for Utah First's core and digital banking platform, with primary ownership of the credit union's Jack Henry Platform instance, including Symitar, Banno, and related applications. Serving as a bridge between business strategy and technical execution, the role translates organizational priorities into roadmaps, specifications, and measurable outcomes while balancing innovation with reliability, scalability, security, and regulatory expectations. The position works across business units, internal technology and engineering teams, and third-party vendors to turn business objectives into prioritized technical work. It requires strong technical judgment and an understanding of software development, architecture, APIs, integrations, and data pipelines, but is not a production software engineering position. Coding proficiency is beneficial but production coding is not required. The successful candidate will work independently in a lean environment and build productive partnerships to sustain progress.

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.
Proven experience managing the product lifecycle from concept and beta testing through launch, adoption, optimization, and scale.
Direct experience with Credit Union Core and Digital Banking platforms.
Strong knowledge of software development principles, system architecture, APIs, integrations, and data pipelines.
Ability to translate business needs into technical specifications, user stories, acceptance criteria, and prioritized product backlogs.
Hands-on experience with data analysis, product and performance metrics, experimentation, and data-informed decision-making.
Exceptional written and verbal communication skills, including the ability to engage credibly with business leaders, operational teams, engineers, and external vendors.
Ability to work independently as a resourceful self-starter, learn quickly, make sound decisions, and maintain progress in a lean environment with minimal direct supervision.
Ability to understand software development and technical systems well enough to challenge assumptions, assess tradeoffs, and guide technical decisions.

Nice To Haves

Experience with Jack Henry platforms, including Symitar, Banno, or SilverLake.
Experience working with a credit union.
Coding proficiency.

Responsibilities

Define the technical product vision, strategy, and roadmap in alignment with Utah First's business goals.
Own, prioritize, and refine the product backlog for Utah First's Jack Henry Platform environment, including Symitar, Banno, and other Jack Henry applications.
Balance feature requests with technical debt, scalability, system performance, risk, and operational needs.
Translate business objectives into technical specifications, user stories, acceptance criteria, and architectural requirements for internal engineering teams and third-party vendors.
Evaluate technical constraints, validate system design decisions, and oversee integrations and technology-stack compatibility.
Identify, assess, and mitigate technical risks, information-security and compliance considerations, quality concerns, and performance bottlenecks.
Define success metrics, analyze product and operational data, conduct appropriate experiments such as A/B tests, and use database queries or reporting tools to evaluate performance and inform priorities.
Make informed tradeoffs among new capabilities, technical debt, scalability, system performance, risk, and member impact.
Communicate and collaborate with business leaders, operational teams, engineers, and external vendors to guide technical decisions and delivery.