Technical Product Owner

Clubessential Holdings

About The Position

The Technical Product Owner will collaborate closely with the Clubessential product and development teams, as well as clients and other internal and external stakeholders, to guide product direction and strategy. This role involves communicating the product vision, strategy, and direction to engineering, design, and QA teams, acting as the main liaison between business stakeholders and the delivery teams. The Technical Product Owner will also translate business prospects into a manageable backlog, manage team deliverables, and identify opportunities to leverage AI and automation for customer value, working with engineering and data teams to implement these capabilities responsibly.

Requirements

BS/MS degree in Business, Engineering, or related field preferred
3+ years’ work experience as product owner, business analyst or subject matter expert in SaaS software applications preferred
Excellent oral and written communicator up, down, across and outside the organization.
Strong critical thinking, analytical and data-driven decision-making skills.
Comfortable working in a fast-paced environment with a strong sense of urgency and accountability
Experience with bug/issue/enhancement tracking, project management software
Excels in ability to prioritize, influence decisions/decision makers, and handle objections
Excellent active listening, negotiation, communication, and presentation skills
Ability to manage numerous diverse projects and multi-task with ease

Nice To Haves

Experience with JIRA, Productboard, Pendo, and/or Figma a plus
Experience defining or shipping AI-powered product features, or working closely with data science/ML teams, a plus
Comfortable evaluating AI tools and vendors, weighing their capabilities and limitations, and translating them into clear customer value
Hands-on experience writing AI skills, skill chains, or agentic workflows to streamline day-to-day work such as research, spec writing, and backlog grooming a plus

Responsibilities

Serve as Owner of the products; ensure products are meeting and exceeding the needs of external customers and prospects to expand addressable market and reduce/eliminate churn as well as internal stakeholders to allow for ease of implementation and support.
Maintain focus on technological trends and competitive landscape to drive innovation.
Identify opportunities to apply AI and automation within the product to improve efficiency, personalization, and decision-making for customers and internal users.
Drive continued advancement of strategic platform and AI initiatives across the Clubessential suite, with an initial emphasis on expanding our MCP capabilities, deepening integration with Central Account Services and shared platform products, and accelerating agentic experiences across Clubessential products and workflows.
Own the creation and grooming of the product backlog by writing and refining user stories that support sprint goals and align with product strategy.
Serve as the Gatekeeper of the product backlog and primary feedback loop owner regarding product enhancements, issues, bugs and/or tasks related to the products.
Escalate and timely communicate issues, related updates, and resolutions to internal stakeholders as appropriate.
Share and contribute meaningful ideas to achieve overall product success, while balancing needs of external customers, expansion of addressable market, ease to support and implement, and churn reduction in mind.
Coordinate with product leadership, customers, and team to complete research, develop specifications and user stories for the developers that satisfy business requirements and align with the business value.
Partner with engineering and data teams to define requirements, success metrics, and guardrails for AI-powered features, and communicate what those capabilities can and can't do to internal stakeholders and customers.
Provide timely feedback to internal stakeholders on plan for resolution; as appropriate, identify which bugs or enhancements will be worked and/or will not be prioritized.
Play an active role in mitigating impediments impacting successful team completion of Release/Goals; participate in testing and release readiness as required.
Assist with configuration and communicate availability of new features in demo environments.
Act as the go to person/liaison for answering questions the development team has about business rules and product behaviors, and/or other internal stakeholders regarding the respective products.
Assist in Rollout/Management/Feedback gathering where applicable.
Assist in reviewing educational and marketing materials pertaining to the product lines.
Deliver product releases and assist with release note creation/educational efforts with quick time-to-market and optimal resources.
Develop successful launch plans working directly with implementation, project management and support services, marketing, sales, and our customers.
Participate (when appropriate) in additional activities to support the education, marketing and/or success of the product such as webinars, shows, monthly/quarterly update meetings, and/or other activities as applicable.
Lead/Assist/Participate (as applicable) in all Scrum ceremonies.
Perform other responsibilities pertaining to the product, as assigned.