Technical Product Manager / Gestionnaire de produit technique

TD Synnex • Greenville, SC

6d • Hybrid

About The Position

The Technical Product Manager II for Internal ERP Applications plays a pivotal role in managing and optimizing the organization's ERP systems and IT project management processes. This position is responsible for driving the development, enhancement, and integration of internal ERP applications to streamline business operations, improve efficiency, and support organizational goals. This technical product Manager is accountable for Delivered solution effectiveness – projected vs. actual ROI ratio, usage, etc., and also "Customer" satisfaction – qualitative & quantitative. The Technical Product Owner’s role is crucial in achieving departmental objectives by ensuring that internal ERP solutions effectively support and enhance the department's operations. The TPM in this role will focus on implementing Lifecycle Management processes for our top vendors. The core focus will be on the design and implementation of Lifecycle and Renewals processes and systems, and Customer Success across North America. Customer Success is the discipline of guiding customers through the post-sale journey to ensure they achieve their desired outcomes, thereby driving product adoption, account expansion, and long-term retention—all of which are critical to maximizing recurring revenue. The position will focus on Renewal processes specifically, and working in systems designed to improve process automation and visibility of renewal related data.

Requirements

• >3 to 5 Years of relevant work experience
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience (typically up to 5 years) working with minimal supervision as a Product Manager or Project Manager in IT, with a focus on ERP systems.
• Strong understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and IT project management methodologies.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
• Project management, High volume fast paced logistics experience, Attentional to detail, Technical knowledge of conveyor and networking systems.
• Communication, formal presentation creation,
• Able to execute instructions and to request clarification when needed.
• Able to use common office equipment.
• Possesses strong data entry skills.
• Able to demonstrate complex problem solving, critical thinking, and decision-making.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to perform basic mathematical calculations.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and other local / regional language.
• Able to create and conduct formal presentations.
• Able to interact effectively with high levels of management (managers & above.)
• Able to negotiate skillfully and promote/sell ideas persuasively.
• Understand, communicate, and collaborate effectively with people across various identities.
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to adjust readily to change and adapt as needed.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information.
• Able to effectively multi-task.
• Able to collaborate and build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn/adapt to new systems and technology.
• Able to use relevant computer systems and applications at an intermediate level.

Nice To Haves

• Advanced degrees or certifications are a plus.
• Strong IT Distribution Industry background is a plus.

Responsibilities

• Develop and maintain a comprehensive product roadmap for internal ecosystems and applications, aligning with organizational objectives and IT strategy.
• Collaborate with stakeholders to define product vision, goals, and requirements based on business needs and industry best practices.
• Oversee the planning, execution, and delivery of ecosystems and applications-related IT projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with cross-functional teams, including IT, business units, and external vendors, to manage project milestones and resolve any issues.
• Conduct needs assessments and gather requirements from various departments to understand business processes and identify areas for ecosystems and applications system improvements.
• Translate business requirements into technical specifications, document them into backlogs in Jira(or through Xidea/Boss Ticket), and work with development teams to implement solutions.
• Collaborate with developers, system engineers, and other IT professionals to design and build ecosystems and applications application features and enhancements.
• Ensure technical solutions are scalable, secure, and aligned with best practices and organizational standards
• Act as the main point of contact between business units and the IT department, ensuring clear and effective communication throughout the project lifecycle.
• Provide regular updates on project status, risks, and milestones to stakeholders and senior management.
• Develop and execute testing plans to validate the functionality, performance, and stability of ecosystems and applications before deployment.
• Manage user acceptance testing (UAT) and gather feedback to make necessary adjustments and improvements.
• Develop training materials and conduct sessions to educate users on new features and functionalities of ecosystems and applications.
• Provide ongoing support and address any issues or concerns related to ecosystems and applications systems.
• Monitor system performance and user feedback to identify opportunities for optimization and enhancement.
• Stay informed about industry trends and emerging technologies to recommend and implement best practices for ecosystems and applications.
• Convert business needs into comprehensive technical specifications, ensuring clarity for development teams to effectively implement solutions
• Work closely with cross-functional teams to refine requirements and validate technical feasibility, enhancing overall project outcomes
• Maintain a repository of specifications and documentation to support future enhancements and knowledge transfer.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level