(Remote) Technical Product Manager PM/EMR

Harris Computer • Remote - Rhode Island, TX

10d • $115,000 - $130,000 • Remote

About The Position

CareTracker, a division of Harris, is seeking a Technical Product Manager PM/EMR who will serve as the crucial link between business stakeholders and the development team. This role requires a strategic thinker who can define product direction and manage the product backlog, while also leading a team of Business Analysts and driving revenue cycle outcomes. The position is remote, open to candidates anywhere in the US, with a preference for those in the EST timezone. Travel is required as needed, approximately once a year. The role involves navigating the tension between platform stabilization and growth, managing technical debt, and influencing engineering without direct authority. Success relies on clear thinking, strong artifacts, and building trust. The ideal candidate will have a deep understanding of healthcare revenue cycle workflows and a proven ability to drive priorities with data and evidence.

Requirements

• 5+ years in product management or product ownership for a healthcare PM, RCM, or EMR product, ideally at a vendor serving independent or group practices.
• Deep working knowledge of ambulatory revenue cycle: eligibility (270/271), claims (837P/I), remits (835), denials and appeals, payer rules, clearinghouse workflows, and patient statements.
• Proven ability to move priorities in organizations where you do not have direct authority over engineering, through argument, evidence, and relationship.
• Experience on a mature platform where backward compatibility and customer trust are real constraints.
• High tolerance for ambiguity and a track record of making forward progress.
• Hands-on, daily use of Jira as a Product Owner: backlog management, epic and story authoring, sprint planning, velocity tracking, and keeping the board as a source of truth.
• Solid command of Scrum: sprint ceremonies, Definition of Ready, Definition of Done, stakeholder communication across the sprint cycle, and the discipline to keep the team focused on committed scope.
• Experience working in or maturing an agile team, actively improving how the team plans, refines, and delivers.
• Hands-on experience writing PRDs, epics, and stories that engineering teams have shipped, with acceptance criteria strong enough to prevent scope creep.
• Direct people management experience: coaching, performance feedback, and developing analysts or product team members.
• Strong written and verbal communication skills.
• Experience with HL7, FHIR, or X12 standards in a product context.
• Active, practical use of AI tools in day-to-day work for documentation, synthesis, and artifact generation.

Nice To Haves

• Prior hands-on experience as a biller, coder, practice administrator, or RCM analyst.
• Experience with denial management, resubmission workflows, and claim audit trails.
• Exposure to clinical workflows in an ambulatory EMR: charting, orders, e-prescribing, results.
• Experience on a product undergoing legacy modernization.
• History of introducing AI-assisted practices to a team.
• Experience configuring or improving Jira workflows, board structure, or agile processes for a product team.
• Experience building or shaping AI-assisted product features: ambient documentation, prior auth automation, denial prediction, or similar.

Responsibilities

• Own product direction and roadmap for PM and EMR, with primary depth in PM and RCM.
• Manage the Jira backlog: vision, grooming, prioritization, refinement, and Definition of Ready across all active epics and sprints.
• Lead a team of Business Analysts supporting PM and EMR, including their assignments, development, and performance.
• Drive revenue cycle outcomes: eligibility, charge capture, claims (837), remits (835), denials, resubmissions, and patient billing.
• Ensure cross-functional alignment with Sales, Support, Professional Services, and customers on upcoming product developments.
• Oversee release readiness in partnership with the Scrum Master, Tech Lead, QA, and Implementation teams.
• Build and maintain deep knowledge of CareTracker's current functionality and customer usage.
• Translate customer problems, regulatory drivers, and business goals into a clear, prioritized roadmap.
• Write epics, stories, and acceptance criteria for the engineering team.
• Run Scrum ceremonies effectively as Product Owner: sprint planning, backlog refinement, sprint review, and retrospectives.
• Partner with the Tech Lead on architectural trade-offs, integration design (HL7, FHIR, X12), and legacy modernization decisions.
• Make the case for prioritization with data and customer evidence to leadership, engineering, and stakeholders.
• Run regular customer and stakeholder conversations to validate problems and solutions.
• Define and track success metrics for every initiative.
• Utilize AI-assisted workflows for documentation, meeting synthesis, backlog artifacts, diagrams, and decision rationale.
• Lead, coach, and develop the Business Analyst team, setting expectations, providing feedback, and running one-on-ones.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership
• RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed