Technical Product Support (Remote)

CFO Trane U.S. -CFO•Tyler, TX

2d•Remote

About The Position

The Technical Product Support Specialist provides system level technical support to our distributor partners for American Standard, Trane, RunTru, Ameristar, and Oxbox products sold through the Residential HVAC and Supply channel.

Requirements

Minimum of 5 years of field experience serving in a Residential and Light Commercial technical service/ support
Detail oriented and organized, able to coordinate workload
Strong ability to troubleshoot complex mechanical and electrical systems over the phone
Must be a strong team player, self-starter and flexible to varying work assignments
Well-developed verbal, listening, and written communication skills required
Personal computer competence and data entry with MS Office products required
Must be customer focused
Has to be able to manage time wisely
Diverse technical background on both residential products and light commercial products <25 tons

Nice To Haves

Have the ability to make quality decisions

Responsibilities

Telephone and email system level support with deeper knowledge for all Residential products and Light Commercial products, air to air and less than 25 tons including application of these products
Support Channel Partners with technical issue resolution
Develop and provide training on products for the Field Service Representatives (FSR)
Interface and collaborate with internal organizations through cross-functional quality forums and teams
Documentation of field reported quality issues

Benefits

health insurance
holistic wellness programs that include generous incentives
fertility coverage
adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
15 vacation days
9 paid holidays
3 floating holidays
sick leave
additional options to support volunteer and parental leave
Educational and training opportunities through company programs
tuition assistance
student debt support