Technical Product Support Specialist

Warren CAT•Tulsa, OK

14h•Onsite

About The Position

The Technical Product Support Specialist is responsible for in-depth demonstrations, training, and operational support for technical solutions related to site positioning systems. This position will also be responsible for providing professional services solutions for our customers.

Requirements

Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience in a technology related field.
Excellent written and oral communication skills.
The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
The ability to write reports, business correspondence, and procedure manuals, effectively communicate technical information and respond to questions from groups of managers, clients, and customers.
The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Mathematic skills: The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry.

Responsibilities

Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application.
Develop and demonstrate strong communication skills with end user customers, internal sales resources, external sales resources, and internal product support resources.
Develop and demonstrate the skills necessary to support the assigned technologies.
Train internal personnel on the assigned technologies.
Train end user customers on the assigned technologies.
Responsible for delivery of training & education for Total Station & UTS.
Assist with our ability to run Trimble machine control on competitive infrastructure.
Identify, troubleshoot and escalate/resolve uncommon hardware and software issues from team members and/or customers.
Provide customer relationship management, prospecting and lead development activities in support of business development, sales growth and customer satisfaction.
Develop quotations and present configurations / proposals to customers for potential sales.
Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application.