Technical Product Specialist

XPEL•San Antonio, TX

About The Position

We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.

Requirements

Minimum 10+ years of experience in: Paint Protection Film (PPF), Automotive Window Film, Architectural Film, Surface Protection Products, Related installation-based industries
Demonstrated experience working with multiple major film brands and installation methodologies.
Advanced installation expertise across complex vehicle applications, including: Multi-piece bumpers, Mirrors, Headlights, Roof applications, Deep recess installations, Bulk installation techniques, Plotter-generated pattern workflows
Strong understanding of: Adhesive systems, Surface preparation, Stretch behavior, Film construction, Post-heating requirements, Product durability characteristics
Advanced proficiency with design and pattern software platforms, including DAP and related technical tools.
Ability to teach, coach, and mentor installers at varying skill levels.
Strong presentation and training capabilities.
Ability to communicate effectively with technical and non-technical audiences.
Excellent written and verbal communication skills.

Nice To Haves

Former shop owner, lead installer, technical trainer, or product specialist.
Experience supporting global markets and dealer networks.
Experience working directly with product development, manufacturing, or quality teams.
Multi-language capabilities are a plus.
Improve adoption and installation consistency across key product categories.

Responsibilities

Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.
Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization.
Evaluate product performance and installation characteristics through structured testing and field validation.
Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.
Conduct dealer visits, installer ride-a-longs, and technical evaluations.
Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers.
Diagnose installation challenges and provide recommendations to improve outcomes.
Support strategic account visits and key product demonstrations.
Assist in prototype evaluation and product testing.
Develop testing protocols for new products and product improvements.
Benchmark competitive products and installation methodologies.
Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.
Support the development of technical training content, installation standards, and best practices.
Conduct technical workshops and installer training programs.
Translate complex technical concepts into clear, repeatable procedures.
Establish and maintain technical installation standards globally.
Monitor industry trends, competitive product developments, and emerging technologies.
Perform competitive product evaluations and market benchmarking.
Provide recommendations for future product roadmaps and innovation initiatives.