Principal Technical Product & Program Manager (Remote)

Neumo Holdings LLC• CA, US, CA

9d•$175,000 - $200,000•Remote

About The Position

We are seeking a Principal Technical Product Manager to lead the development and delivery of scalable, high-impact technology solutions within a complex, regulated environment. This role reports directly to the General Manager of the Business Unit and sits at the center of Product, Engineering, and Operations, driving alignment across stakeholders while delivering measurable business outcomes. You will play a critical role in shaping product strategy, modernizing legacy systems, and ensuring successful execution across a multi-state, multi-tenant operating landscape, where precision, documentation, and compliance are essential to scale.

Requirements

8+ years of experience in product management or technical program management
Strong technical fluency including APIs, system architecture, integrations, and SaaS platforms
Experience working in multi-state or highly regulated environments requiring detailed documentation and compliance alignment
Proven ability to create, manage, and scale documentation that supports product delivery, operations, and regulatory requirements
Proven experience working with hardware-integrated products, preferably in self-service kiosk environments
Experience translating business requirements into solutions that span both software and physical systems
Experience building or managing products in a multi-tenant environment, with an understanding of tenant configuration, data separation, and scalable architecture
Background in government, fintech, automotive, or similarly regulated industries
Experience managing state-by-state product variations within a unified, multi-tenant platform
Direct experience with self-service kiosk platforms, unattended systems, or hardware ecosystems
Experience building scalable documentation frameworks or playbooks across jurisdictions
Proven ability to operate in complex, cross-functional environments with competing priorities
Strong analytical mindset with the ability to connect product decisions to business outcomes
Experience working with Agile/Scrum methodologies and modern development practices
Excellent communication and stakeholder management skills
Ability to bring clarity to complexity and structure to ambiguity
Systems-thinking approach, not siloed thinking
Demonstrated ability to lead through influence, not authority
Focus on outcomes, not just delivery
Ability to balance speed with precision in regulated environments
Familiarity with CI/CD, cloud environments (AWS), and system migrations

Responsibilities

Own the product lifecycle from concept through launch and continuous optimization
Translate business priorities into clear technical requirements, user stories, and delivery plans
Drive roadmap development aligned to strategic initiatives, modernization efforts, and business goals
Partner closely with engineering to design scalable architectures, integrations, and APIs
Lead product development efforts that integrate software with physical hardware components, including self-service systems
Own and standardize product and operational documentation across multiple state jurisdictions, ensuring accuracy, consistency, and compliance with state-specific requirements
Translate varying state regulations and workflows into scalable product requirements and repeatable processes
Support delivery of complex, multi-state programs in regulated environments
Act as the connective tissue across product, engineering, operations, and external partners
Contribute to vendor strategy, including evaluation, onboarding, and performance management
Lead prioritization across features, enhancements, and defects to maximize revenue, retention, and operational efficiency
Identify and execute opportunities to reduce technical debt and improve system performance
Define success metrics and use data to inform decisions and continuous improvement
Perform other duties as assigned