Technical Product Manager, Legal AI and Platforms

ServiceNow•Chicago, IL

3d•$131,600 - $230,300

About The Position

ServiceNow’s legal team uses its own platform to manage NDAs, procurement contracts, conflict checks, and requests for legal advice. This role owns a portfolio of AI and platform initiatives for the legal technology team within the Global Business Services Experience team, aiming to reduce routine work for legal professionals, speed up responses, and structure legal data for AI agents. The Technical Product Manager will own a multi-quarter roadmap spanning Contract Management Pro, Legal Service Delivery, and connected systems; lead discovery and delivery; and build and evaluate AI agents for legal workflows. The role involves hands-on prototyping and working with engineering to prepare solutions for production, while partnering with ServiceNow’s Product organization to validate enhancements that could become customer-facing features. The position also establishes measures for AI quality, adoption, productivity, and business value, and communicates outcomes and risks to senior leadership.

Requirements

At least 5 years of technical product management experience, including ownership of a multi-quarter roadmap.
Experience with enterprise workflow platforms.
Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design.
Experience defining AI application evaluation methods, including output quality, groundedness, task completion, and appropriate human review.
Experience working on agile teams and writing epics and user stories for engineers.
Clear executive communication, including the ability to summarize portfolio status, value, and risk in a few slides.
Strong stakeholder management across legal, business, and technical teams.

Nice To Haves

Experience with ServiceNow Contract Management Pro or Legal Service Delivery.
Experience with legal, contract, or procurement workflows.
Hands-on experience with Now Assist or ServiceNow AI Agents.
Experience with other contract lifecycle management or legal AI platforms.
Experience co-developing with a product organization or serving as a design partner for a software product.
Experience with AI-native or prototype-first development.

Responsibilities

Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems.
Plan quarterly work in epics and deliver through iterative development, testing, and production release.
Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents for engineering teams.
Prioritize the backlog, make clear tradeoffs, and decline work when appropriate.
Lead discovery with legal and business teams, identify workflow improvement opportunities, and translate them into prioritized requirements and measurable outcomes.
Design and deliver AI agents for legal work, including advice and counsel recommendations, contract redlining, request intake and triage, and contract review.
Determine how agents retrieve knowledge, where human review is needed, and how feedback improves agent performance.
Use out-of-the-box and Now Assist capabilities before considering custom solutions.
Build prototypes to test AI performance and secure stakeholder agreement before full development.
Ensure production-bound solutions receive engineering review and hardening.
Define AI evaluation criteria, test sets, and pass thresholds before production release.
Conduct model and vendor evaluations without relying on a single model or provider.
Build and own value models covering measures such as hours saved, request volume, and cycle time; report AI impact to senior leadership monthly and quarterly.
Establish baselines and measure adoption, cycle time, quality, and realized productivity improvements after launch.
Partner with the Product organization to co-develop and validate enhancements for potential customer-facing releases.
Bring feedback from ServiceNow’s legal team into product roadmaps.
Align Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders on shared priorities.
Work with business process managers and engineers in a shared delivery model.