Technical Product Enablement Manager

Serval • San Francisco, CA

1d • $180,000 - $230,000

About The Position

Serval is hiring a Technical Product Enablement Manager to build and scale the enablement engine for our fastest-growing organization. Unlike traditional enablement roles that focus on slide libraries and one-off trainings, this role sits directly on the critical path of customer impact: helping Deployment Strategists (DS) ramp faster, run stronger deployments, and confidently translate Serval’s capabilities into outcomes inside complex enterprise environments.
Our customers experience Serval primarily through the work of our Deployment Strategists. A core responsibility of this role is accelerating a DS’s jump from onboarded to fully productive. With plans to grow to 40 to 60 DS by the end of the year, it is critical that we compress ramp time and accelerate impact as much as possible. You’ll build a scalable onboarding curriculum, plus high-leverage assets [playbooks, deployment guides, cheatsheets] that shorten time to first successful deployment as the org scales.
This role also extends beyond our own team. You’ll own formalizing DS training and extending it to system integrators and future partners, and you’ll build a training and certification mechanism for our customers. As customers begin hiring dedicated Serval Engineers, we need world-class enablement and certifications that ensure every customer account is set up to succeed.

Requirements

• 4+ years of technical enablement or customer-facing deployment experience at a high-growth B2B technology company.
• Experience building technical certification programs is a strong plus.
• Technical experience in one of the following forms: a CS or engineering undergraduate degree, or experience as a deployment engineer or deployment strategist
• Strong oral and written communication for various audiences, including technical content
• Bachelor’s required

Nice To Haves

• You’re excited to get in the weeds with engineers and understand the technology as deeply as a Deployment Strategist would
• You’re energized by the idea of getting up on stage and training a room of 50 Deployment Strategists, SIs, or customer engineers
• You learn at breakneck speed, because we ship new features at a high velocity
• You’re a problem solver at heart who will wake up every day thinking “How do I make our Deployment Strategists productive faster, and our customers successful sooner?”

Responsibilities

• Build and scale the DS enablement program, including training, deployment certification, and ongoing technical education
• Translate complex product capabilities into clear deployment playbooks and best practices that DS can quickly internalize and apply in the field
• Own the formalization of DS training and extend it to SIs and future partners so they can deploy Serval to our standard
• Build and own: a structured training and certification program for customers, preparing them to staff and support dedicated Serval Engineers
• Partner closely with Engineering and DS leadership to ensure strategists are prepared to deploy and support new capabilities effectively
• Identify friction points in the deployment lifecycle and build assets that help DS and customers move faster to value
• Sit in on pilot and deployment calls regularly to understand what’s working and what’s not, and use those insights to continuously improve enablement materials

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level