Technical Product and Innovation Manager

EY • Hartford, DC

3d • $120,000 - $255,000

About The Position

The Technical Product and Innovation Manager supports the Digital Talent Strategy Lead in establishing and maturing a product-led organization for talent technology. The role shapes portfolio governance, investment strategy, technical roadmaps, and operating disciplines at enterprise scale, and leads Client Zero initiatives that connect strategy, user needs, and technical delivery. In partnership with the Demand Management Lead, the manager aligns intake and demand priorities with investment decisions, roadmap sequencing, delivery capacity, adoption, and measurable people and business outcomes.

The position spans talent technology portfolio strategy, product governance and value realization, product discovery and delivery, and innovation. It includes maintaining an integrated view of the portfolio and its demand, capacity, dependencies, technical debt, risk, cost, and value; enabling informed investment decisions; coordinating stakeholders and delivery partners; and assessing emerging capabilities such as generative AI, agentic workflows, automation, self-service, and platform releases.

Within the first 12–24 months, the successful candidate is expected to operationalize a product organization and governance model, activate an investment strategy and multi-horizon roadmap, launch a Client Zero pipeline, establish an integrated portfolio view, improve intake-to-delivery processes, and manage an innovation and enhancement pipeline through adoption and measurement.

Requirements

• Relevant experience in technical product management, HR or talent technology, enterprise platforms, digital transformation, product operations, or technology consulting.
• Demonstrated success establishing or materially maturing a product organization, including governance, operating rhythms, lifecycle practices, decision rights, and cross-functional accountabilities.
• Experience defining a technology investment strategy and technical roadmap that connect business priorities, architecture, funding, sequencing, capacity, risk, and value realization.
• Experience leading Client Zero, internal-first, pilot, or incubation initiatives through implementation, adoption, measurement, and enterprise scale.
• Experience managing roadmaps and backlogs, leading structured discovery, translating business needs into implementable requirements, and coordinating delivery across business and technical teams.
• Working knowledge of integrations, APIs, data flows, security, privacy, technical debt, testing, release management, and platform lifecycle practices.
• Strong analytical and financial judgment.
• A bachelor’s degree or equivalent practical experience in a relevant field.

Nice To Haves

• Experience with enterprise HR platforms or service-delivery technologies; ServiceNow, employee portals, case and knowledge management, workflow automation, or comparable platforms are preferred.

Responsibilities

• Define and implement the talent technology investment strategy and multi-horizon technical roadmap, translating business and Talent priorities into sequenced investments, modernization pathways, and measurable outcomes.
• Maintain an integrated view of the talent technology inventory, portfolio, demand, delivery capacity, dependencies, technical debt, risk, cost, and value.
• Prepare decision-ready recommendations that balance user value, strategic alignment, feasibility, effort, cost, risk, architectural fit, and expected outcomes.
• Implement product governance, operating rhythms, lifecycle standards, ownership, documentation, escalation paths, and decision rights across the portfolio.
• Establish forums connecting strategy, investment decisions, demand, architecture, delivery, risk, and value realization, with clear criteria and accountable decisions.
• Track adoption, experience, quality, reliability, efficiency, cost, risk, and realized value, using evidence to recommend scaling, consolidation, or retirement.
• Align Talent leaders, users, product managers, technical teams, vendors, and implementation partners on outcomes, requirements, constraints, quality expectations, and commitments.
• Partner with Demand Management to assess ideas, enhancements, integrations, defects, and modernization opportunities and clarify problems, users, outcomes, constraints, and success measures.
• Translate validated needs into business cases, process flows, requirements, user stories, acceptance criteria, and decision documentation.
• Coordinate refinement, estimation, dependency management, release planning, prototyping, testing, UAT, launch readiness, and post-launch reviews with Enterprise Technology, Product Managers, and delivery partners.
• Lead Client Zero talent technology initiatives from use-case definition through implementation, adoption, measurement, and readiness for broader scale.
• Evaluate emerging capabilities—including generative AI, agentic workflows, automation, self-service, and platform releases—and move viable opportunities into governed experiments.
• Manage an innovation and enhancement pipeline that advances high-value ideas through discovery, experimentation, launch, stabilization, adoption, and measurement.
• Establish and operationalize a product organization and governance model with clear ownership, decision rights, operating rhythms, lifecycle standards, and portfolio forums.
• Define and activate an investment strategy and roadmap aligned to priorities, funding, architecture, dependencies, risks, and measurable value.
• Launch a Client Zero pipeline to validate priority talent technology use cases through governed pilots and advance proven solutions toward enterprise scale.
• Implement a consistent intake-to-delivery process that improves requirement quality, prioritization, ownership clarity, and delivery predictability.

Benefits

• Medical coverage
• Dental coverage
• Pension plan
• 401(k) plan
• Flexible vacation policy
• Paid holidays
• Winter and summer breaks
• Personal/family care time off
• Other leaves of absence to support physical, financial, and emotional well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager