Product Manager, Patient Access Product Innovation

Valeris•Morrisville, NC

About The Position

The Product Manager, Patient Access Product Innovation owns the product direction for Valeris’s next-generation patient access technology and leads the Product Owners responsible for individual product areas. The role defines what should be built once as shared platform capability versus for a specific area, translates requests into configurable and scalable products, and sets priorities for Product Owners to execute. It is internally and externally facing, representing product direction to senior leadership and current and prospective customers, including through product demonstrations. The position is part of the Patient Access Product Innovation team and reports to the VP, Patient Access Innovation. It partners closely with an engineering lead, Operations, implementation, and cross-functional readiness teams. The role oversees product and portfolio strategy, prioritization and roadmaps, backlog and delivery readiness, product team development, customer and market engagement, go-to-market readiness, and measurement of operational outcomes. It also promotes daily use of AI tools and AI-assisted prototyping to accelerate product work.

Requirements

Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent experience.
At least 8 years of total experience, including at least 5 years in product management or product ownership roles on a platform, workflow, or integration product.
At least 2 years leading other product professionals.
Experience owning a backlog for an engineering team.
Demonstrated experience defining platform capabilities, APIs, and configuration that other teams build against, and managing the boundary between platform and application.
Hands-on experience with workflow, rules, or integration platforms and a working understanding of API-based architectures.
Proven ability to maintain scope boundaries with senior Operations, Sales, and product leaders in a matrixed organization when dates or boundaries are at risk.
Experience creating product definitions, PR/FAQs, or similar go-to-market materials and presenting to executive or leadership audiences.
Experience conducting product demonstrations and roadmap presentations for customers or prospects, including consultative conversations with executive-level clients.
Excellent written and verbal communication skills for executive, operational, and technical audiences.
Hands-on experience building with AI-assisted tools, such as Claude, Copilot, or ChatGPT, rather than only using their output.

Nice To Haves

At least 12 years of total experience, with 7 or more years in product management and 4 or more years leading product teams, including having shipped a platform or multi-product portfolio.
Experience in healthcare, pharmaceutical patient services, hub services, specialty pharmacy, or payer operations, with a working understanding of PHI handling and compliance constraints.
Experience building or owning products on a CRM or case-management platform.
Experience owning backlogs for AI-enabled, agentic, or automation-driven products.
Experience delivering AI-enabled capabilities in a regulated environment or on a platform team serving multiple internal product teams.
Familiarity with Agile methodology and tools such as Jira or Azure DevOps.
Familiarity with healthcare interoperability standards such as HL7 FHIR, X12, and NCPDP.
Flexibility to travel as needed.

Responsibilities

Own the product definition and vision for the shared platform and the portfolio of product areas built on it.
Identify user and buyer problems, articulate the value of solving them, and prioritize high-value work that brings customer requests together into configurable, scalable products.
Maintain a capability record and respond to requirements and pre-sale questions in line with committed turnaround times and the roadmap.
Lead customer discovery and validation sessions.
Set a single, stack-ranked backlog across the portfolio, gather stakeholder input, and build consensus where needed.
Prepare initiatives for leadership prioritization and publish the resulting roadmap, including sequencing of coupled work.
Conduct roadmap reviews at least quarterly with Product Owners, the engineering lead, and senior stakeholders; reprioritize as commitments and data change.
Share the roadmap with Operations, implementation, and Sales teams and, where approved, customers and prospects.
Translate approved initiatives into outcome briefs, epics, stories, and acceptance criteria, and run the delivery cadence with the engineering lead.
Own the shared platform backlog, including non-functional requirements for security, auditability, performance, and privacy; review Product Owner backlogs for quality, readiness, and dependency conflicts.
Run platform backlog refinement and recurring cross-team refinement and dependency reviews so committed items are ready, sized, and sequenced before scheduling.
Own release readiness by accepting completed platform work and confirming required launch capabilities are available, configurable, and tested before go-live.
Own release planning and launch communications for platform capabilities.
Lead, coach, and develop Product Owners and analysts; set expectations, provide feedback, and build a progression path from owner to manager.
Model AI-assisted approaches to requirements drafting, documentation, and backlog grooming, and establish consistent product-ownership practices across Innovation teams.
Help hire and onboard additional product capacity as demand grows.
Demonstrate products to internal stakeholders and current and prospective customers, and participate in deeper discussions with broader or technical audiences as sales cycles progress.
Train the solutions sales and strategy team to conduct product demonstrations in sales calls.
Present roadmaps and capabilities in customer and prospect conversations alongside Sales and leadership, using approved messaging.
Support Sales and Marketing with pre-sale technical and product questions, requirements and RFP responses, and demonstration content.
Capture customer and prospect feedback and incorporate it into prioritization.
Draft product definitions and PR/FAQs for platform and product capabilities, and serve as the product expert in cross-functional readiness workstreams.
Partner with Marketing, Sales Enablement, Pricing & Commercial, Compliance/Regulatory/Legal, Operations, and Communications to move significant capabilities through market-readiness steps and escalate blockers.
Present product definitions, roadmap updates, and launch readiness to senior leadership, representing the platform and portfolio at the executive level.
Instrument the platform to measure efficiency and operational cycle-time gains per workflow and program, and use the data to shape the roadmap and prioritization.
Partner with other Innovation teams to build shared needs once and with Operations to understand current work practices.
Use AI tools daily to accelerate requirements drafting, analysis, and documentation; stay current on agentic and orchestration patterns and set the same expectation across the product team.
Build AI-assisted prototypes to test product concepts, sharpen requirements, and demonstrate platform capabilities before engineering work begins.
Use Valeris’s values to guide team success, complete corporate policy and procedure training on time, and follow SOPs consistently.
Perform other duties as assigned, including additional tasks or projects.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed and immediate vesting.
Paid Time Off (PTO) and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
An inclusive workplace that values diversity.
A mission-driven culture where work makes a meaningful impact.