Access Innovation Advisor

Nebraska Medicine•Omaha, NE

1d•Hybrid

About The Position

The Access Innovation Advisor leads projects and analysis to optimize patient access within ambulatory clinics at Nebraska Medicine. The role brings together clinical leaders, clinic managers, providers, and technical teams to redesign and improve ambulatory scheduling and patient-access workflows. It uses data, critical thinking, and collaborative problem-solving to create practical scheduling solutions that align patient needs with provider preferences and clinic requirements. The advisor identifies opportunities to improve ambulatory capacity utilization, scheduling optimization, patient volume, call-center appointment-scheduling onboarding, and patient, provider, and staff satisfaction. Work includes improving scheduling workflows and digital tools such as MyChart to help patients connect with appropriate providers more quickly and accurately, use provider capacity effectively, and support measurable improvements in access, scheduling accuracy, clinic efficiency, and patient experience. The candidate must live in Nebraska or Iowa and be able to work on campus as needed in this hybrid position. Experience in an Epic Cadence environment is preferred.

Requirements

Five years of experience, including the majority of the following: serving as a technical or operational expert for a group of employees, analyzing data to solve problems, and providing guidance to or assisting staff with non-routine or escalated issues.
Bachelor's degree in a business or healthcare-related field, or an equivalent combination of education and experience.
Must live in Nebraska or Iowa.
Must be able to work on campus as required by the hybrid position.
Resume required for consideration.

Nice To Haves

Experience in an ambulatory clinic healthcare environment.
Project management experience within an academic medical center environment.
Experience within an Epic Cadence environment.
Master's degree in health information management, health administration, business, or a healthcare-related field.

Responsibilities

Lead projects and analysis related to patient access optimization within ambulatory clinics.
Identify opportunities to improve ambulatory capacity utilization, scheduling optimization, and patient volume.
Improve onboarding of call-center appointment scheduling.
Identify and support improvements in patient, provider, and staff satisfaction.
Collaborate with clinical leaders, clinic managers, providers, and technical teams to develop and optimize scheduling workflows.
Use data and analysis to solve access and scheduling problems.
Improve digital scheduling tools, including MyChart, and develop workflows that align patient needs with provider preferences and clinic requirements.