Senior Director - Access & Innovation - UW Medicine
About The Position
UW Medicine's Access and Innovation department has an outstanding opportunity for a Senior Director. This position provides strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. The role is responsible for advancing a seamless, patient-centered access experience through operational improvement, digital innovation, performance optimization, and cross-functional collaboration. Access is a key initiative for UW Medicine's Financial Transformation Initiative (FIT), which is critical to UW Medicine's financial success and sponsored by UW Medicine's Board and Senior Leadership Team.
Requirements
- Bachelors degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field.
- Ten years of progressively responsible experience in a complex healthcare environment with demonstrated success in operational leadership, access management, process improvement, healthcare technology implementation, or strategic operations.
- At least five years of direct people management.
- At least five years in access, clinic operations, or IT (Epic-specific experience).
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Responsibilities
- Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine.
- Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput.
- Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement.
- Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine.
- Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies.
- Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment.
- Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement.
- Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance.
- Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management.
Benefits
- Information about benefits for this position can be found at https://www.washington.edu/jobs/benefits-for-uw-staff/
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
