Patient Access Advisor

Rome Health•Rome, NY

7d•Onsite

About The Position

Rome Health is seeking a full-time Patient Access Advisor to join our healthcare team. The Patient Access Advisor serve as a vital first point of contact for patients by ensuring accurate registration, insurance verification, and financial clearance while providing exceptional customer service. This position supports but are not limited to, the following essential job functions:

Requirements

High school diploma or GED required
Prior experience working in a hospital, ambulatory, or medical office setting preferred
Strong communication and organizational skills
Ability to multitask and work collaboratively in a team environment
Basic clinical and computer skills preferred

Responsibilities

Register patients accurately and collect required demographic and insurance information.
Explain required forms and obtain appropriate patient signatures.
Verify insurance eligibility and benefits and document prior authorizations.
Obtain or validate authorizations for scheduled procedures, including high-cost medications.
Validate medical necessity for ordered services.
Collect patient co-pays, deductibles, and other point-of-service payments.
Ensure physician orders are complete and compliant with hospital policies.
Maintain accurate patient records in accordance with organizational, regulatory, and payer requirements.
Deliver compassionate, professional customer service while assisting patients and their families.
Schedule outpatient appointments and procedures, coordinate scheduling with providers and ancillary departments, and provide patients with appointment instructions and preparation information.