Patient Financial Advisor II, Day Shift, Patient Access

Adventist HealthCare•Silver Spring, MD

6d•$21 - $27•Onsite

About The Position

White Oak Medical Center is hiring an experienced Patient Financial Advisor II to support its mission of providing physical, mental, and spiritual care. The role supports patient care plans and throughput for acute services, including financial processes such as authorizations, verifications, and explaining financial options to in-house patients. The advisor tracks available service days and works with case management (CM) on patient financial obligations and discharge planning. The role also coordinates with the current eligibility vendor, provides direct patient financial counseling when appropriate, and assists patients with Adventist HealthCare charitable applications at the support center. The position works with limited direct supervision and may perform all Patient Financial Advisor I duties. This is a full-time, day-shift role, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., with rotating weekends and holidays following the company holiday calendar. It is eligible for a shift differential and is classified as non-exempt under the FLSA. The pay range is $20.51–$27.21. Adventist HealthCare offers medical, prescription, dental, and vision coverage for employees and eligible dependents from the date of hire; employer-paid short- and long-term disability, basic life insurance, and AD&D; paid time off; an employer retirement contribution and match after one year of eligible employment, subject to a three-year vesting period; voluntary benefits; subsidized childcare at participating centers; tuition reimbursement; and Employee Assistance Program support. Other listed offerings include work-life balance through nonrotating shifts, recognition and rewards for professional expertise, and free employee parking.

Requirements

At least 3 years of experience in a healthcare financial environment, which may include an insurer or public health setting.
High school graduate or equivalent.
At least 1 year of experience establishing eligibility and/or payment authorizations.
Strong knowledge or training in government payor rules and regulations.
Strong knowledge or training regarding third-party liabilities (TPLs), workers' compensation (WC), and other payment sources and liabilities.

Nice To Haves

Some college.
Bilingual Spanish.

Responsibilities

Support current care plans and throughput within on-site acute medical center services.
Support financial processes for in-house patients, including authorizations, verifications, and financial options, and track available service days.
Work with case management to ensure patients' financial obligations are met and coordinate with case management to support discharge planning.
Coordinate and collaborate with the current eligibility vendor.
Provide direct patient financial counseling when appropriate.
Assist patients with completing Adventist HealthCare charitable applications at the support center location.
Work with limited direct supervision.
Complete all Patient Financial Advisor I duties when required.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.
Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Shift differential eligibility.