Technical Platform Analyst, Enablement Systems

Okta • Chicago, IL

17h • Hybrid

About The Position

The Technical Platform Analyst, Enablement Systems powers the technology infrastructure that delivers governed content, workflow guidance, and AI-assisted enablement to Okta’s global sales organization. Reporting to the Senior Manager of Enablement Systems, this role administers the revenue enablement stack and maintains, governs, and optimizes core content and learning technology. The analyst partners with knowledge management, content strategy, learning design, revenue operations, and other teams to keep platforms scalable, discoverable, AI-ready, and integrated into sellers’ daily work.

The role requires effective platform administration, hands-on troubleshooting, and a disciplined approach to platform standards. It bridges platform architecture, content governance, and AI-driven seller experiences, with an emphasis on platform adoption, a trusted knowledge ecosystem, and concrete operational outcomes.

This is a hybrid role based in the San Francisco Bay Area, Bellevue, or Chicago, with two days per week in the office.

Requirements

• 3–5+ years of experience in enablement technology administration, revenue operations, or sales technology management.
• Hands-on administrative expertise with revenue enablement content or learning platforms.
• Experience supporting large-scale platform migrations, taxonomy structures, and metadata tagging protocols.
• Understanding of knowledge management architectures and content lifecycle governance.
• Competency in using platform analytics and usage data to identify content gaps, measure adoption, and optimize system performance.
• Strong interpersonal and problem-solving skills, with the ability to collaborate across cross-functional teams with competing priorities.
• Service orientation and experience troubleshooting technical issues and supporting Sales, Partners, or Customer Success users with patience and urgency.
• Working knowledge of how AI-native enablement tools ingest, index, and retrieve governed content, and how content quality, metadata, and permissions affect AI output accuracy.
• Ability to navigate fast-paced environments and change with agility, self-motivation, and a focus on execution.

Nice To Haves

• SaaS industry experience.
• Hands-on experience with AI assistants, prompt-based workflows, or MCP-style integrations.
• Familiarity with AI role-play or coaching tools.
• Experience with AI content governance, including review, accuracy, and appropriate-use controls.

Responsibilities

• Manage enablement platforms end to end, including taxonomy, user permissions, system health, and integrations such as Salesforce, Gong, and Snowflake, while avoiding disruption to field operations.
• Enforce content architecture, metadata standards, version control, and ownership structures so knowledge remains governed, reusable, and relevant.
• Monitor and configure search algorithms, AI prompt workflows, and content delivery mechanisms to help sellers find, learn, and act within their daily workflows.
• Monitor, analyze, and report on platform health, content reuse, search queries, and adoption metrics, providing leadership with actionable insights into content quality and knowledge performance.
• Collaborate with Global Enablement, GTM Ops, Sales Leadership, Product Marketing, IT, and content owners to troubleshoot system friction, refine intake workflows, and translate business needs into technical functionality.
• Maintain the metadata, content structure, and permissions needed for AI assistants, agents, and search to retrieve accurate, current, and appropriately scoped content; monitor AI-generated answer and output quality.
• Test new AI capabilities and integrations, including MCP connections, AI assistants, generated content, and role-play features; document findings and recommend enablement and rollout approaches.
• Troubleshoot technical issues, resolve platform friction, and support Sales, Partners, or Customer Success users.

Benefits

• Equity, where applicable.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Flexible spending account.
• Paid leave, including PTO and parental leave, in accordance with applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed