Technical Partner Success Manager - Cisco
ScanSource•Greenville, SC
•Onsite
About The Position
The Technical Partner Success Manager (TPSM) role is to enable our partners in Supplier and ScanSource Programs, Offerings, Tools and Technology Solutions. Our TPSMs play a strategic role with our sales organization to assist sales partners with growing a profitable and scalable Cisco business practice.
Requirements
- 5+ years in the Cisco technology channel, preference for technical and sales experience
- 5+ years experience with Cisco Security solutions
- Achieve and maintain Cisco Certifications as needed
Nice To Haves
- Currently hold relevant Cisco Technical Certifications in the Cyber Security field
- Familiar with Lifecycle selling of recurring solutions
Responsibilities
- Identify and qualify growth opportunities to partner with sales for growth and strategic engagements and maintain long-term relationships with stakeholders at our sales partners.
- Understand Customer Experience Lifecycle and drive a strategy with our sales partners to drive a strong customer experience that is profitable and scalable
- Maintain a high profile with supplier resources and key partners leaders
- Serve as a Subject Matter Expert for Cisco solution enablement
- Create and deliver content to drive industry awareness, partner education, and partner enablement for our Channel Program, Evolve.
- Work cross-functionally with other teams internally to resolve business challenges
- Manage partner feedback and needs with internal leaders and key stakeholders.
- Create and execute roadmaps for specialization and certification with our sales partners.
- Taking ownership of partner issues reported and seeing problems through to resolution.
- Conducting training, product walk-through, end user demos and providing resolutions to partner’s queries on Cisco products, technologies, and platforms.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve partner issues.
- Ensure proper documentation, recording, and closure for technical business needs.
- Prepare accurate and timely reports as needed.
- Document knowledge in the form of knowledge base tech notes and articles.
Benefits
- medical/dental/vision coverage
- life insurance
- 401(k) plan with matching provision
- 128 hours of paid time off (PTO) each calendar year
- 10 paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
